Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rijo Kurian

Toronto,Canada

Summary

Dedicated and results-driven Sales/ Customer Service Representative with ten years of experience delivering exceptional customer support in a fast-paced environment. Proven ability to build rapport with clients, resolve issues promptly, and contribute to the overall success of the customer service team. Seeking a challenging position to leverage my skills and contribute to the success of a dynamic organization.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

Infinity Software Solutions
Toronto, ON
02.2023 - 01.2025
  • Assist customers in finding products, answering questions, and offering product recommendations.
  • Actively engage with customers to promote products and encourage purchases.
  • Operate the cash register, process transactions, and handle cash and credit card payments accurately.
  • Making outbound calls or sending emails to potential clients
  • Explaining product features and benefits
  • Creating reports and presentations with sales data
  • Acting as a primary touchpoint between the company and customers
  • Gathering feedback from customers
  • Advising the product team with relevant data for upcoming updates and developments
  • Identifying and qualifying leads through operating various CRM tools Eg: SAP, Zoho, Salesforce.

Customer Engagement Executive

LEARN 2 BUILD Cloud Ltd
05.2013 - 08.2021
  • Passionately assisted automotive customers, addressing inquiries, resolving concerns, and ensuring customer satisfaction.
  • Effectively troubleshooted technical issues related to hardware, software, networking, and other automotive products.
  • Conducted follow-up outbound calls to customers and other parties to ensure issue resolution and customer satisfaction.
  • Provided inbound customer support to address technical issues, billing concerns, and vehicle connectivity needs.
  • Collaborated with cross-functional teams to escalate complex issues and ensure timely resolution.
  • Utilized multiple systems on a PC daily, showcasing technical proficiency.
  • Provided exemplary customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Utilized effective communication skills to interact with customers via phone, email, and live chat, maintaining a professional and empathetic approach.
  • Provided outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Managed a high volume of incoming calls and emails, maintaining consistency.
  • Key Achievements:
  • Achieved and consistently exceeded monthly performance targets, contributing to the team's recognition for outstanding service.
  • Recognized for outstanding communication skills, receiving positive feedback from customers for empathy and problem-solving abilities.
  • Ensured maximum customer resolutions and tickets for continuous three quarters.

Education

Master's - International Relations, Finance (Minor)

Amity University
01.2013

Skills

  • Customer Service Excellence: Proven ability to passionately assist customers, resolve concerns, and deliver exceptional service
  • Technical Troubleshooting: Experienced in troubleshooting hardware, software, networking, and other automotive products
  • Communication: Strong verbal and written communication skills in English
  • Multitasking: Ability to utilize multiple systems on a PC and handle diverse tasks simultaneously
  • Team Collaboration: Collaborated effectively with cross-functional teams for issue resolution

Timeline

Customer Service Manager

Infinity Software Solutions
02.2023 - 01.2025

Customer Engagement Executive

LEARN 2 BUILD Cloud Ltd
05.2013 - 08.2021

Master's - International Relations, Finance (Minor)

Amity University

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Rijo Kurian