Rijo Devassy
IT Support Engineer/System Administartor
Barrie,ON
Summary
A highly organized individual with 5+ years of experience in the bank domain as a Technical Support Consultant. Ready to comply with the industry rules and regulations towards achieving the goal set by the company, Ready to increase knowledge and skills, to attain more experience is relevant to duties, profession and remain pivotal towards the company's achievements.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Associate Consultant/Technical support
Nelito Systems Limited
Mumbai, Maharashtra
02.2018 - 11.2021
- Served as a primary point of contact for support relating to owned solutions and products
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment
- Performed root cause analysis of reported issues and record solution in logs to decisively discern and enact corrections
- Managed 15-20 Tickets per day and escalate incidents as necessary.
- Created help desk tickets, troubleshot and resolved desktop issues
- Managed backup and recovery of data assets to safeguard system availability
- Delivered onsite technical support for 100+ employees
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Used ticketing systems to manage and process support actions and requests
Desktop Support Engineer
Progressive Infovision
Hari Nagar, New Delhi
06.2016 - 10.2017
- Explained technical information in clear terms to promote better understanding for non-technical users
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status
- Configured hardware, devices and software to set up work stations for employees
- Coordinate with various groups and OEM vendors to perform troubleshoot on all production problems and provide resolution
- Manage the physical environment of the server racks including cable management, documentation, labeling, and configuration of KVM switching for console and remote access
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
- Maintained servers and systems to keep networks fully operational during peak periods
Education
Computer Systems Technician - Computer Engineering
Georgian College
Barrie, ON 01.2022 - 12.2023
Advanced Diploma - Computer Science
State Board of Technical Education
KKMMPTC Kerala 06.2013 - 04.2016
Skills
Technical Support
Remote Support Management(Net support, VDI, VNC connect)
VDI system configurationVPN (Virtual Private network) configurationWindows, MS officeLocal Area Network (LAN) EngineeringKnowledge in Active Directory, domain controller setup, and group policyNetwork Hardware and Software Maintenance
Antivirus Management (Kaspersky, SCCM, McAfee)
Knowledge in CCJavaPython
Certification
Google IT Support Professional Certificate (In Progress)
Timeline
Google IT Support Professional Certificate (In Progress)
06-2022
Computer Systems Technician - Computer Engineering
Georgian College
01.2022 - 12.2023
Associate Consultant/Technical support
Nelito Systems Limited
02.2018 - 11.2021
Desktop Support Engineer
Progressive Infovision
06.2016 - 10.2017
Advanced Diploma - Computer Science
State Board of Technical Education
06.2013 - 04.2016