Riham AbuSultan
Hamilton,ON
Summary
Objectives and Future Planning Achieve my ambitions in the IT field. Be Professional and Specialize in Oracle. Improving my IT, Communications, and Marketing Skills.
Overview
5
5
years of professional experience
Work History
Customer Services and Data Entry
Burlington Dental Centre
01.2023 - 07.2023
- Customer Services and
- Data Entry, Inserting data for patients inside the system
- Make appointments for the patients
- Doing paperwork for companies employees
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Answered aconstant flow of customer calls with minimal wait times
Sales Coordinator
Bayara Company
01.2021 - 01.2022
- Receiving New Customers from our Salesman,preparing the paper, and sent to the finance team
- Contact with Delivery Company and send the location for new customers and follow up with them to make sure the order gets delivered
- Daily Reports for delivery (pending,delivered,cancelled) - Weekly Reports for Salse Report (Salsemen,channel,Area,CustomersName) - Monthly Reports for Salse Report(Compare between this year & last year month by month(Cost,sales,salesmen,channel,..)
Sales Coordinator
Al Mizan Company
01.2018 - 09.2019
- Kept detailed records of sales and customer information in CRM software, updating the database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into the operating system.
Education
GED -
CAIRO CENTER
Eygpt.Cairo01.2012
Bachelor Degree - Information System
Misr University For Science And Technology University
Eygpt.Cairo2013
Skills
- Excellent background of Microsoft Windows, Microsoft Office andInternet Apps
- Good communication skills and business relationships
- Work on Microsoft project , visual studio DB , access and VMware
- Analytical and Problem Solving Ability
- Able to extract large amounts of data into substantive recommendations
- Focusing on relevant business drivers to develop effective solutions Skilled in
- Distribution Data and network analysis Able to operate where established
- Procedures are not in place
- Process Improvement and Design
- Know as “Systems Builder”, effective in creating an environment of continuous
- Improvement, identifying, implementing and sharing best practices to optimize
- Delivery performance and quality
- Organizational Development
- Skilled mentor, team leader, and motivator Achieves results with a Collaborative team-focused approach Responsive to the developmental needs Of individual associates Experienced at staffing and talent management
Timeline
Customer Services and Data Entry
Burlington Dental Centre
01.2023 - 07.2023
Sales Coordinator
Bayara Company
01.2021 - 01.2022
Sales Coordinator
Al Mizan Company
01.2018 - 09.2019
GED -
CAIRO CENTER
Bachelor Degree - Information System
Misr University For Science And Technology University
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