Rigoberto Valencia
Santa Clara
Summary
Fast-thinking Critical Care EMT looking to become a law enforcement academy recruit. Commended individual for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate service to the community.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Critical Care EMT & FTO
Royal Ambulance
08.2018 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations and ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Reduced response times by effectively coordinating with dispatchers and following established protocols, including "ring down" radio reports to destination Emergency Departments during Code 3 Calls.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Increased team efficiency by collaborating with EMTs, Nurses, Perfusionists, and Hospital personnel to provide seamless emergency and critical care to patients.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations, including use of EMT and Ambulance EVOC training skills.
- Enhanced equipment readiness by rigorously inspecting, maintaining, programming, and restocking ambulance supplies and tools as needed including Zoll Monitors, AED, Intubation Tools, Ventilators, IV Pumps, AIRVO High Flow O2, Oxygen tanks, Intra-Aortic Balloon Pumps, Impella Monitors, Hemodynamic Monitoring Equipment.
- Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field as their Field Training Officer.
Dispatcher /Mobile Security Officer
Securitas Security Services USA
06.2011 - 04.2019
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Supported client satisfaction by promptly addressing concerns and providing customized security solutions.
- Conducted regular inspections of security systems, ensuring optimal performance and timely repairs as needed.
- Provided detailed incident reports, documenting observations for management review and action planning purposes.
- Optimized resource allocation through effective scheduling, ensuring adequate coverage at all times without sacrificing quality service delivery standards.
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
Associate of Arts - Administration of Justice - Law Enforcement
De Anza College
Cupertino, CA06.2015
Associate of Arts - Social And Behavioral Sciences
De Anza College
Cupertino, CA06.2015
Skills
- Emergency Planning
- Emergency Vehicle Operation
- Interpersonal skills
- Effective communication
- Adaptability and flexibility
- Problem solving
- Cultural awareness
- Leadership abilities
- Critical thinking
- First aid knowledge
- Integrity and honesty
- Decision making
- Time management
- Dispatch Communication
Websites
Accomplishments
State of California - California Ambulance Association
2023 Star of Life Award Recipient
https://www.the-caa.org/stars-of-life
Certification
American Heart Association - Basic Life Support Certification
EMT Certification - Santa Clara County, Contra Costa County, Alameda County
Special Events
Special Assignments
Police /EMT training mass shooting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Critical Care EMT & FTO
Royal Ambulance
08.2018 - Current
Dispatcher /Mobile Security Officer
Securitas Security Services USA
06.2011 - 04.2019
Associate of Arts - Administration of Justice - Law Enforcement
De Anza College
Associate of Arts - Social And Behavioral Sciences
De Anza College
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