Rigo Oropeza
Rancho Santa Margarita,CA
Summary
Highly motivated and well-respected business professional with 22 years of experience in the financial services industry. Specialized expertise in compliance and operational risk, risk and control self-assessments (RCSA), dealer management, quality assurance activities, risk management, and business process management. Ambassador of the risk culture within the organization, successfully identifying business line inefficiencies, issues, and control improvement opportunities requiring remediation. Developed tactical corrective action plans with targeted milestones to address these challenges effectively.
Overview
22
22
years of professional experience
Work History
VP, Lead Control Management Officer
Wells Fargo & CO
01.2003 - Current
- Aligned with Auto Control Management Group supporting Wells Fargo’s Auto Originations portfolio
- Key focus areas: Dealer Oversight/Management, Dealer Buybacks, Dealer Dashboard Analytics, Dealer Complaints, Negative News, Retail Sales, Business Process Management, Operational Risk Reviews, and RCSA
- Conducting in-depth risk assessments and identifying control gaps
- Partnering with Dealer Management teams to strengthen business processes and procedures by monitoring and testing technology and dealer oversight dependencies
- Assist WF Analytics group with the data enhancements of the Dealer Dashboard which captures Dealer Oversight key monitoring metrics
- Conduct ad-hoc Dealer Complaint analysis for high risk dealer trending (i.e
- Sales Practices, aftermarket products, fair lending, elderly abuse concerns)
- Participate in the development and enhancement of dealer oversight reporting metrics across the company’s risk programs while conducting holistic risk profiles and ensuring timely escalation on key risks and issues
- Development of control inventory activities, including capturing risk frequency, risk priority, control activity, control performance and control design
- Assist with establishing and identifying design/redesign requirements, priorities, and deadlines for assigned business process initiatives
- Deliver consistent communications and issue management support to the Dealer Management groups, Corporate Risk Management Partners, and Auto Control Management leadership teams, which includes report summary, identified risks, and recommended corrective actions
COMLIANCE CONSULTANT
Wells Fargo & CO
09.2013 - 10.2016
- Responsible for consulting, testing and execution of risk-based Compliance programs to ensure in Compliance with Federal, state agencies, Legal, and regulatory requirements
- Facilitate and assist with internal and external audits, compliance and regulatory concerns
- Coordinated with internal and external partners with matters requiring attention (MRA’s)
- Conducted in-depth analysis of the Issue Management lifecycle for all Dealer Management and Auto Originations issues to ensure detailed summary analysis, including gaps and process improvements were properly identified
- Assisted Project Managers with Compliance and Regulatory Guidance on all new business initiatives
- Supported UDAAP, and Fair Lending regulations
- Served as subject matter expert for all WF Auto Originations strategies, updates, revisions, and marketing campaigns
- Ensured compliance with federal, state and local agencies by implementing compliance testing, monitoring, and reporting
- Evaluated the effectiveness of internal policies, business procedures, processes, and business initiatives
COLLECTION MANAGER
Wells Fargo & CO
03.2010 - 09.2013
- Managed the collections department for the Diversified Auto Product portfolio and Consumer Auto Center
- Responsible for staffing, managing, and maintaining third party relationships with National Forwarders, skip tracing agencies, and forecasting potential delinquencies and losses
- Developed processes to help mitigate risk at every point of customer contact
- Achieved the lowest delinquency and expected losses in the company for two consecutive quarters in 2011 (Q2 & Q3)
- Department continuously met or exceeded delinquency and net charge-off projections (2010-2013)
- Established initial business processes and procedures for handling Fleet and Business loans
OPERATIONAL RISK – QUALITY ASSURANCE
Wells Fargo & CO
05.2009 - 01.2003
- Implemented Quality Assurance strategies for the Diversified Auto Groups, Regional Business Centers and Regional Collection Centers
- Collaborated with business leaders to review risk findings and implement corrective actions to mitigate risks
- Designed action plans and milestones; served as an ambassador for Risk Management
- Managed executive risk updates, escalations, compliance and oversight of remediations
- Accountable for the strategic initiatives for Dealer Service portfolio that included collection practices, reporting of performance measures, and issue escalation/resolutions
- Audited Underwriting, Retail Sales, and Funding activities through targeted reviews of internal loans against Dealer Services Core Auto Lending thresholds, policies, and procedures
- Developed quality assurance reporting with detailed trending and analysis and presented findings monthly to business leaders
- Skilled and competent in the following production functions; Underwriting, Sales, Funding, Collections and Titles
Education
Bachelor of Arts - Business Administration
California State University, Fullerton
Fullerton, CASkills
- Compliance and Operational Risk
- Risk and Control Self-Assessments (RCSA)
- Risk Management
- Data Analysis
- Partnerships and affiliations
- OKRs and KPIs
- Rules and Regulations
- Loan origination and underwriting
- Verbal and written communication
- Policy and procedure development
- Issue Management
Timeline
COMLIANCE CONSULTANT
Wells Fargo & CO
09.2013 - 10.2016
COLLECTION MANAGER
Wells Fargo & CO
03.2010 - 09.2013
OPERATIONAL RISK – QUALITY ASSURANCE
Wells Fargo & CO
05.2009 - 01.2003
VP, Lead Control Management Officer
Wells Fargo & CO
01.2003 - Current
Bachelor of Arts - Business Administration
California State University, Fullerton
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