Summary
Overview
Work History
Skills
Websites
Languages
Timeline
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Rigo Mendoza

Yucca Valley,CA

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

17
17
years of professional experience

Work History

Shift Manager

Taco Bell
Desert Hot Springs, CA
08.2023 - 08.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.

Server/Bartender

LaPa
Seattle, WA
01.2008 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Skills

  • Cash Handling/Oversight
  • Employee Scheduling
  • Customer Service
  • Calm and Pleasant Demeanor
  • Task Delegation
  • Inventory Control
  • Customer Complaint Resolution
  • Decision-Making
  • Employee Training
  • Sales Strategies

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Manager

Taco Bell
08.2023 - 08.2024

Server/Bartender

LaPa
01.2008 - 08.2023
Rigo Mendoza