Rigo Mendoza
Yucca Valley,CA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
17
17
years of professional experience
Work History
Shift Manager
Taco Bell
08.2023 - 08.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Server/Bartender
LaPa
01.2008 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Skills
- Cash Handling/Oversight
- Employee Scheduling
- Customer Service
- Calm and Pleasant Demeanor
- Task Delegation
- Inventory Control
- Customer Complaint Resolution
- Decision-Making
- Employee Training
- Sales Strategies
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Manager
Taco Bell
08.2023 - 08.2024
Server/Bartender
LaPa
01.2008 - 08.2023
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