Rigo Mejia-Chavez Jr
Cambria
Summary
Proven customer service expert from Pacifica Hotels, succeeds in bilingual communication and issue resolution, enhancing guest satisfaction and team efficiency. Excelled in fast-paced environments, significantly improving customer experience by active listening skills.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Pacifica Hotels
03.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Server
Old Stone Station
10.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customers dining experience by consistently making sure my service is efficient and proper.
Busser
Old Stone Station
04.2016 - 10.2020
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma -
Coast Union High School
Cambria, CASkills
- Customer service
- Guest accommodations
- Detail-oriented
- Communication
- Bilingual
- Issue resolution
- Teamwork and collaboration
- Active listening
Timeline
Guest Service Representative
Pacifica Hotels
03.2023 - Current
Server
Old Stone Station
10.2020 - Current
Busser
Old Stone Station
04.2016 - 10.2020
High School Diploma -
Coast Union High School
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