Riggs Caparros
York,ON
Summary
Dynamic and results-driven professional with extensive experience at La Carnita, excelling in workflow management and customer service. Proven ability to enhance team efficiency and foster strong relationships, while implementing strategic planning to exceed operational goals. Skilled in decision-making and maintaining safety protocols, ensuring high-quality service delivery.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
2026
2026
years of professional experience
Work History
Supervisor
La Carnita
2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Server
La Carnita
2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
La Carnita
2022 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
Restaurant Busser
La Carnita
2019 - 2021
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Trained new staff in bussing and cleaning procedures.
Customer Service Representative
Pizzaville
2015 - 2017
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Holy Cross Catholic Acadamy
Vaughan, ON05.2017
Skills
- Verbal and written communication
- Strategic planning
- Workflow management
- Decision-making
- Safety protocols
- Relationship building
- Customer service
- Attention to detail
Languages
English
Full Professional
Accomplishments
Athlete of the year 2013/2017
References
Pat Rempel +1 (647) 569-1293
Timeline
Supervisor
La Carnita
2023 - Current
Server
La Carnita
2022 - Current
Bartender
La Carnita
2022 - Current
Restaurant Busser
La Carnita
2019 - 2021
Customer Service Representative
Pizzaville
2015 - 2017
High School Diploma -
Holy Cross Catholic Acadamy