Riggler Quinones Mora
Houston,Texas
Summary
Proven hospitality expert with a track record of enhancing customer satisfaction and exceeding sales targets at Pullman Hotels And Resort. Skilled in beverage preparation and exceptional customer service, adept at multitasking and guest relations management. Achieved consistent customer praise for personalized service, contributing to a significant increase in regular clientele.
Overview
18
18
years of professional experience
Work History
Server/Server /Head Bartender
Pullman Hotels And Resort
04.2013 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server /Head Bartender
Memories Hotels
12.2005 - 02.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Tourism And Hospitality
Formatur
Moron Cuba06.2004
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Hospitality service expertise
High-volume dining
Sales Techniques
Supply Restocking
Guest Relations Management
Beverage Preparation
Menu presentation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Server /Head Bartender
Pullman Hotels And Resort
04.2013 - 05.2024
Server /Head Bartender
Memories Hotels
12.2005 - 02.2012
Tourism And Hospitality
Formatur
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