Rifka Khalilieh
Toronto,ON
Summary
A results-oriented strategic planner with strong project and event management skills and a proven ability to effectively engage diverse stakeholders and manage the resulting relationships.
Overview
29
29
years of professional experience
Work History
Grants Coordinator
Canadian Women's Foundation
Toronto
10.2019 - Current
Grants Administrator
Canadian Women's Foundation
02.2015 - 10.2019
- Aided in the implementation of an online digital granting platform to replace the existing manual paper-based grant administration process.
- Supported management, as well as end-users, in navigating and utilizing the new online grant application portal.
Senior Sales Manager
Sears Canada
Square One
01.2007 - 03.2014
- Facilitated the Customer After Service Support Program that resulted in a Customer Satisfaction Rate of 84%.
- Lead associate credit training and coaching resulting in an increased participation rate (from 38% to 54%) and conversion rate (from 8% to 20%).
- Created and implemented a customer database to increase consistent and customized service and communications with client base.
Traveler
01.2005 - 01.2007
Values Program Manager
The Body Shop Canada
01.1995 - 01.2005
- Created and delivered the necessary resources and materials to raise support for the issue of violence against women through four annual national campaigns resulting in the generation of over $300,000 in fundraising and over $350,000 in media coverage.
- Simplified the Community Outreach Process for retail staff resulting in an increased rate of staff participation in Community Service Partnerships from 58% to 82%.
- Increased fundraising totals from $8,000 to $23,000 annually and volunteer hours from 1,584 hours/year to 2,232 hours/year over a four year period for corporate staff cohort of over 100 people.
- Produced and published three public environmental statements to ensure transparency and compliance with environmental commitments of a national Canadian retailer.
- Created and delivered a corporate social responsibility user-friendly speaking program that resulted in an increase of community engagement by 43%.
- Organized and implemented the simultaneous national events for 114 retail outlets to launch fundraising and education campaigns in support of a retailer’s environmental and ethical issues.
- Generated and delivered a national motivational training tour in support of the above program which resulted in a 56% increased rate of communication between the retail outlets and national office and in turn a 34% increase in national programs participation.
- Created and implemented an environmental management system for a national retail company which resulted in a 40% reduction in energy usage and 25% reduction in waste production.
- Refined the granting and reporting procedures for a corporate charitable foundation to ensure an equitable distribution of funding across provinces.
Education
Data Analytics Certificate -
Coursera
Online03-2024
Certified Grantmaking Fundamentals - Database Application Manager
Blackbaud University
Online03-2022
Effective Leadership & Associate Engagement - Leadership And Management
Sears Canada Leadership Training
Mississauga, ON08-2010
Media Training And Effective Presentations - Media Techniques And Marketing Communications Management
Strategic Objectives Media
04-1998
Bachelor of Arts -
York University
Skills
- Analytical Skills
- Strategic Thinking
- Effective Communication
- Problem-solving aptitude
- Adaptability and Flexibility
- Multitasking
- Management Systems
- Interpersonal Communication
- Teamwork and Collaboration
- Team building
Languages
Arabic
Native/ Bilingual
Timeline
Grants Coordinator
Canadian Women's Foundation
10.2019 - Current
Grants Administrator
Canadian Women's Foundation
02.2015 - 10.2019
Senior Sales Manager
Sears Canada
01.2007 - 03.2014
Traveler
01.2005 - 01.2007
Values Program Manager
The Body Shop Canada
01.1995 - 01.2005
Data Analytics Certificate -
Coursera
Certified Grantmaking Fundamentals - Database Application Manager
Blackbaud University
Effective Leadership & Associate Engagement - Leadership And Management
Sears Canada Leadership Training
Media Training And Effective Presentations - Media Techniques And Marketing Communications Management
Strategic Objectives Media
Bachelor of Arts -
York University
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