Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rifka Khalilieh

Toronto,ON

Summary

A results-oriented strategic planner with strong project and event management skills and a proven ability to effectively engage diverse stakeholders and manage the resulting relationships.

Overview

29
29
years of professional experience

Work History

Grants Coordinator

Canadian Women's Foundation
Toronto
10.2019 - Current

Grants Administrator

Canadian Women's Foundation
02.2015 - 10.2019
  • Aided in the implementation of an online digital granting platform to replace the existing manual paper-based grant administration process.
  • Supported management, as well as end-users, in navigating and utilizing the new online grant application portal.

Senior Sales Manager

Sears Canada
Square One
01.2007 - 03.2014
  • Facilitated the Customer After Service Support Program that resulted in a Customer Satisfaction Rate of 84%.
  • Lead associate credit training and coaching resulting in an increased participation rate (from 38% to 54%) and conversion rate (from 8% to 20%).
  • Created and implemented a customer database to increase consistent and customized service and communications with client base.

Traveler

01.2005 - 01.2007

Values Program Manager

The Body Shop Canada
01.1995 - 01.2005
  • Created and delivered the necessary resources and materials to raise support for the issue of violence against women through four annual national campaigns resulting in the generation of over $300,000 in fundraising and over $350,000 in media coverage.
  • Simplified the Community Outreach Process for retail staff resulting in an increased rate of staff participation in Community Service Partnerships from 58% to 82%.
  • Increased fundraising totals from $8,000 to $23,000 annually and volunteer hours from 1,584 hours/year to 2,232 hours/year over a four year period for corporate staff cohort of over 100 people.
  • Produced and published three public environmental statements to ensure transparency and compliance with environmental commitments of a national Canadian retailer.
  • Created and delivered a corporate social responsibility user-friendly speaking program that resulted in an increase of community engagement by 43%.
  • Organized and implemented the simultaneous national events for 114 retail outlets to launch fundraising and education campaigns in support of a retailer’s environmental and ethical issues.
  • Generated and delivered a national motivational training tour in support of the above program which resulted in a 56% increased rate of communication between the retail outlets and national office and in turn a 34% increase in national programs participation.
  • Created and implemented an environmental management system for a national retail company which resulted in a 40% reduction in energy usage and 25% reduction in waste production.
  • Refined the granting and reporting procedures for a corporate charitable foundation to ensure an equitable distribution of funding across provinces.

Education

Data Analytics Certificate -

Coursera
Online
03-2024

Certified Grantmaking Fundamentals - Database Application Manager

Blackbaud University
Online
03-2022

Effective Leadership & Associate Engagement - Leadership And Management

Sears Canada Leadership Training
Mississauga, ON
08-2010

Media Training And Effective Presentations - Media Techniques And Marketing Communications Management

Strategic Objectives Media
04-1998

Bachelor of Arts -

York University

Skills

  • Analytical Skills
  • Strategic Thinking
  • Effective Communication
  • Problem-solving aptitude
  • Adaptability and Flexibility
  • Multitasking
  • Management Systems
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Team building

Languages

Arabic
Native/ Bilingual

Timeline

Grants Coordinator

Canadian Women's Foundation
10.2019 - Current

Grants Administrator

Canadian Women's Foundation
02.2015 - 10.2019

Senior Sales Manager

Sears Canada
01.2007 - 03.2014

Traveler

01.2005 - 01.2007

Values Program Manager

The Body Shop Canada
01.1995 - 01.2005

Data Analytics Certificate -

Coursera

Certified Grantmaking Fundamentals - Database Application Manager

Blackbaud University

Effective Leadership & Associate Engagement - Leadership And Management

Sears Canada Leadership Training

Media Training And Effective Presentations - Media Techniques And Marketing Communications Management

Strategic Objectives Media

Bachelor of Arts -

York University

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Rifka Khalilieh