Rifat Zannat Rakhi
Calgary,AB
Summary
Quality-driven administrative professional with solid background and smoothly handling high-volume workloads. Prepare documents and organize schedules to support team needs. Willing to take on any task to support team and help business succeed. Offer strong interpersonal abilities. Stay on top of demands in fast-paced environments by effectively using slow periods with attention to important details. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Receptionist (Practicum)
Rockyview General Hospital
01.2010
- Interfaced directly with a diverse population of patients, responding to various inquiries and concerns both face to face and on the telephone with professionalism
- Booked for the patients and reminded them for their appointments over the phone
- Maintained up-to-date computer-based laboratory test results, imaging test results such as CT scan, MRI, X-Ray, USG and patient information
- Answered all the queries on phone and faxed reports according to request
- Obtaining Vitals
- Urine Testing (Macroscopic and Pregnancy)
- Assisting Physicians with minor procedures and examinations
- Using EMR Software, SCM,Netcare, Clinibase,Right Fax,Mircosoft Word,Excel
- Scanning, Attaching and Filing Records
- Data Entry and Billing Uninsured Services
- Record Keeping
- Receiving and Processing Diagnostic Tests and Specialist Referrals
- Training New Employees
- Confident and Clear Telephone Manner
- High level of Emotional Stability and Resilience.
Administrative Assistant III
FMC–Mc Caig Tower Admitting
11.2019 - Current
- Registering patients for Day surgery and admitting for overnight surgery after verifying and validating demographics information using Patient Directory, Netcare, Clinibase and Or Manager
- Supporting surgical registration assistants with their preregistration of surgeries by working on charts organization and arranging them according to urgency and as per date
- Pre registering patient’s for Cast clinic, Minor Surgery Clinic, HPTP Clinic, Xray and Maternal Fetal Medicine Clinic
- Communicating effectively with patients and directing them to proper location in person and over the phone
- Identifying unknown patient for ICU and other Units using proper protocols and safety measures.
Administrative Assistant IV
Alberta Health Services
07.2010 - Current
- Provide high level administrative support in reception on team scheduling and booking patient appointments with clinic physicians and residents while strictly following privacy regulations
- Obtain and record vital signs, perform patient diagnostic testing, prepare patients, equipment and supplies for physician visits, assist with patient movement within the clinic
- Obtain relevant patient information, i.e
- Medication list provided by the patient, height, weight, blood pressure, pulse, temperature, 02 sat using automated equipment ensuring accuracy
- Perform patient testing as required but not limited to urine testing, vision screening, wound care, dressing changes
- Basic patient care such as assisting patients with mobility using appropriate lifting and transfer techniques to maintain the safety of patient and self
- Responsible for ensuring that patient care is delivered and recorded when the EMR is disrupted
- Forwarding documents from the clinic to other healthcare institutions as indicated adhering to relevant policies for security of patient information
- Providing reception coverage as required and scheduling patient appointments to appropriate physician/clinical staff
- Maintaining flexibility in relation to re-allocated workload in order to meet the changing needs of the clinic, to enhance efficiency and patient experience and rapidly responding to urgent needs as required.
Administrative Assistant III
Foothills Medical Centre-Emergency
05.2017 - 11.2019
- Perform a variety of clerical duties related to interviewing patients/parents to obtain correct demographic information, entering information on the Admission Discharge Transfer (ADT) computer system, completing registrations and admissions
- Serve as a point of initial contact for persons seeking treatment at or admission to hospital/clinic through any of the Main/Emergency registration areas
- Collect hospital/facility fees for uninsured and out of country services
- Answer telephones, greet the public and direct individuals accordingly
- Trained in Lead Admit clerk
- Trained in Vital Stats desk
- Admit pregnant moms as needed and also create ULI for newborns and admit them in the system
- Print the red bed packages and arrange them for the porters to pick up.
Medical Office Assistant
Mission Medical Clinic SW Calgary, AB
03.2010 - 12.2010
- Assisted patients to examining rooms and obtained medical histories
- Maintained a positive and professional attitude at all times
- Performed vital signs such as blood pressure, temperature, height and weight, O2 sat
- Completed patients’ medical records and entered into their file
- Performed front office duties such as answering phones and scheduling appointments
- Stocked and maintained supplies and cleanliness of rooms
- Assisted doctors with any procedures as needed
- Explained any medications or diet restrictions to patients.
Education
Health Information Office Assistant Certificate -
Southern Alberta Institute of Technology (SAIT)
Calgary, AB01.2010
Bachelor’s of Medicine and Bachelors of Surgery -
Bangladesh
06.2007
Skills
- Medical Records Management
- Adaptable and Flexible
- Research
- Records Retrieval
- Proposal Writing
- Document Control
- Data Entry
- Scheduling
- Invoice Processing
- Critical Thinking
- Microsoft PowerPoint, Excel, Word, Outlook
- Time Management
- Confidential Document Control and File Organization
- Client Relations
Certification
CPR, 05/2016
References
AVAILABLE UPON REQUEST
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Administrative Assistant III
FMC–Mc Caig Tower Admitting
11.2019 - Current
Administrative Assistant III
Foothills Medical Centre-Emergency
05.2017 - 11.2019
Administrative Assistant IV
Alberta Health Services
07.2010 - Current
Medical Office Assistant
Mission Medical Clinic SW Calgary, AB
03.2010 - 12.2010
Medical Receptionist (Practicum)
Rockyview General Hospital
01.2010
Health Information Office Assistant Certificate -
Southern Alberta Institute of Technology (SAIT)
Bachelor’s of Medicine and Bachelors of Surgery -
Bangladesh
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