RIFAT HOSSAN
Laval,QC
Summary
Bachelor of Commerce (Accounting) student at Concordia University, with hands-on experience in customer service, compliance-oriented roles, and high-responsibility environments. Strong attention to detail, solid communication skills, and a developing analytical mindset. Interested in internal audit, risk management, and business controls. Reliable, organized, and eager to learn.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hertz Canada
Montreal, QC
08.2025 - Current
- Assisted customers with reservations, vehicle selection, and rental agreements, ensuring accuracy of contracts and billing information.
- Processed payments, returns, and damage checks in a high-volume airport environment.
- Verified compliance with company policies and rental procedures.
- Maintained detailed records and resolved billing discrepancies.
- Provided dedicated service to Gold VIP clients while handling sensitive customer information.
Security Agent
Investigation et Sécurité Protec Inc.
Laval, QC
04.2024 - 02.2025
- Monitored access points and verified identities to ensure compliance with procedures.
- Conducted regular patrols and documented observations accurately.
- Identified irregular activities and escalated findings according to established protocols.
- Ensured protection of assets, facilities, and individuals through strict rule adherence.
Customer Service Associate (Cashier & Self-Checkout)
Canadian Tire
Montreal, QC
03.2023 - 04.2024
- Processed cash and electronic transactions accurately.
- Monitored self-checkout systems to prevent losses and ensure correct procedures.
- Assisted customers while adhering to company policies.
Tutor - French & Mathematics (Contract)
Vanier College
Montreal, QC
01.2023 - 05.2023
- Supported students through structured explanations and problem-solving.
- Demonstrated strong communication skills and patience.
Election Clerk
Élections Montréal
Montreal, QC
10.2021 - 11.2021
- Assisted in election operations while ensuring compliance with official procedures.
- Handled confidential and sensitive information with professionalism.
Education
Bachelor of Commerce (BCom) - Accounting
Concordia University
Montreal, QC12-2028
Diploma of Collegial Studies (DEC) - Commerce
Vanier College
Montreal, QC05-2025
Skills
- Microsoft Excel (basic data analysis, sorting, filtering)
- Microsoft Power BI (familiarity)
- Microsoft Word & PowerPoint
Certification
• Certified Security Agent, Bureau de la sécurité privée, 02/2029
• Workplace Safety, Commission des normes, de l'équité, de la santé et de la sécurité du travail (CNESST), 02/2027
• Workplace Safety, Commission des normes, de l'équité, de la santé et de la sécurité du travail (CNESST), 02/2027
Languages
- English - Native
- French - Bilingual
- Bengali - Native
- Hindi - Working proficiency
- Spanish - Intermediate
Interests
- Accounting & finance
- Investing
- Sports
- Travel & cultural discovery
Timeline
Customer Service Representative
Hertz Canada
08.2025 - Current
Security Agent
Investigation et Sécurité Protec Inc.
04.2024 - 02.2025
Customer Service Associate (Cashier & Self-Checkout)
Canadian Tire
03.2023 - 04.2024
Tutor - French & Mathematics (Contract)
Vanier College
01.2023 - 05.2023
Election Clerk
Élections Montréal
10.2021 - 11.2021
Bachelor of Commerce (BCom) - Accounting
Concordia University
Diploma of Collegial Studies (DEC) - Commerce
Vanier College