Rifat Amin

• Streamlined project management processes by implementing new organizational tools and software.
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
• Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
• Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
• Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
• Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
• Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Prepared meeting agendas and minutes for distribution and record keeping.
• Assisted with onboarding newly hired staff members and coached on task prioritization.
• Supported project planning and execution by assisting with drafting plans, establishing project boundaries, and updating project documentation
• Managed project data and documentation, utilizing tools such as Spatialnet and ArcGIS to maintain accurate records and track progress
• Handled administrative tasks, including invoicing, data entry, database maintenance and financials
• Organized travel arrangements, and handling correspondence

Achievements: Successfully coordinated project management tasks, resources, and equipment, meeting all deadlines

• Created purchase requisitions for all IT purchases and processed invoices with proper approval
• Analyzed GL and provided month-end accrual, including P-card transactions to finance department
• Maintained information in Microsoft Excel for budget spending tracking to display real-time budget spending status and reconciled it with system reports
• Provided administrative support including onboarding, orientation, time sheet management, and payroll processing for IT contractors
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Interacted and coordinated with vendors regarding weekly, monthly, and quarterly invoices
• Managed project budgets by closely monitoring expenses and ensuring cost-effective resource utilization.
• Enhanced stakeholder satisfaction through regular progress updates and transparent communication.
• Maintained accurate documentation of project activities, decisions, and outcomes for future reference.
• Monitored project progress, identified risks and took corrective action as needed.
• Assisted manager in all aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.

Achievement: Achieved less than 1% variance by maintaining Realtime budget spending reports.

• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Generated accurate performance reports on a weekly/monthly basis.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.

Achievement: Recognized as the store’s most ‘hard working’ employees in elevating sales, margins, staff retention, and customer satisfaction by as much as 45%.

Received commendations for leadership, teamwork, and exceptional customer service.

• Resolved issues and coordinated communication among customers, Optus, and technicians to deliver excellent customer service
• Conducted invoicing checks and generated weekly reports for Operations
• Provisioned National Broadband Network (NBN) service.

Achievement: Provided personalized services to each customer, resulting in 5-star feedback from clients.

• Managed financial transactions, journal entries, GL accounts and generated financial reports
• Analyzed invoice & expense reports to charge expenses to appropriate accounts and cost centres
• Processed payments, scheduled checks and reconciled with supplier's outstanding statements
• Managed petty cash disbursements
• Assisted management by coordinating team activities and efforts to attain sales targets.

Achievement: Provided exceptional support to managers and co-workers, increasing overall efficiency of the office.