Rifah Aquaddus
Northyork,ON
Summary
Eager and diligent individual seeking a position as a Security Guard to contribute to the safety and security of the premises while utilizing excellent observation and communication skills. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
1
1
Certification
Work History
Intern
Tareeq Academy
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Tutor
At Home
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
Customer Service Representative
Lazeez Shawarma
10.2023 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
MBA - Global Business Management
12.2024
Bachelor of Business Administration -
01.2022
Skills
- Proficient in surveillance techniques and CCTV monitoring
- Excellent communication skills, both verbal and written
- Strong attention to detail and ability to remain alert at all times
- Skilled in conflict resolution and de-escalation techniques
- Familiarity with emergency response procedures
- Ability to work effectively both independently and in a team environment
- Physically fit and able to stand for long periods and perform patrols
- Report Writing
- Meeting Coordination
- Computer Skills
- Strong Academic Record
- Public Speaking
- Social media sites
Certification
- First Aid and CPR Certification
- Ontario Security Guard License
Languages
English
Full Professional
Urdu
Native or Bilingual
Telugu
Native or Bilingual
French
Elementary
certificates
CERTIFICATION & LICENSE
Security Guard License
CPR C & FIRSTAID LINCENSE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative - Lazeez Shawarma
10.2023 - Current
Intern - Tareeq Academy
Tutor - At Home
Fleming College - MBA, Global Business Management
Palamuru University - Bachelor of Business Administration,
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