Rieven Tong
Toronto,ON
Summary
Luxury retail professional with 11+ years of experience, including 7+ in luxury houses such as Louis Vuitton, Burberry, and Weekend Max Mara. Known for exceptional client service, surpassing sales goals, and handling $10K+ VIC and Prestige transactions. Skilled in clienteling, personalized storytelling, and cross-selling across RTW, leather goods, jewelry, exotic bag , and lifestyle. Proven ability to build lasting client relationships, deliver bespoke experiences, and uphold brand heritage and excellence.
Overview
12
12
years of professional experience
Work History
Senior Client Advisor
Louis Vuitton
04.2021 - Current
- High-performing sales advisors consistently exceed personal KPIs, pre-sale goals, and store objectives, frequently achieving $10K+ transactions through strategic appointments with VIC, V-VIC, and Prestige clients.
- Serve as a brand ambassador, delivering Maison values through warmth, professionalism, and storytelling.
- Build and maintain a VIP portfolio through commercial and non-commercial clienteling, making clients feel prioritized and valued.
- Conduct 360° client discovery, open-ended questioning, and lifestyle consultations to deliver personalized luxury experiences.
- Manage after-sales care, including repairs, alterations, and follow-up communications.
- Support team objectives, operational excellence, and security standards.
Sales Team Lead-Top Seller
Burberry
02.2018 - 03.2021
- Acted as a brand ambassador, creating luxury experiences that align with Burberry’s heritage and values.
- Led sales initiatives, consistently exceeding individual and cross-selling goals.
- Developed strategic campaigns using social media (Instagram, WeChat, Little Red Book) to attract and retain clients.
- Mentored team members to elevate sales performance and maintain high-quality client service.
- Managed and resolved client issues with professionalism, empathy, and efficiency.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
Senior Associate-Top Seller
Weekend MaxMara
05.2014 - 01.2018
- Delivered personalized client experiences, building long-term loyalty through tailored recommendations, and post-sale follow-up.
- Maintained detailed client records (preferences, styles, sizes) to ensure repeat business.
- Assisted the store manager with daily operations, team meetings, and sales strategy implementation.
- Self-analyzed sales performance to continuously improve service, product knowledge, and client satisfaction.
- Trained and supported new team members, maintaining culture of collaboration.
Education
Tourism-Diploma
Southern Alberta Institute of Technology
Calgary, AB04-2013
Skills
- Best Performing Luxury Seller
- Strategic Client Discovery
- Luxury Product & Category Expertise
- Heritage & Craftsmanship Storytelling
- Personalization & After-Sales Care
- Client Communication & Issue Resolution
- Team Collaboration
- Operational Excellence & Security Standards
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Timeline
Senior Client Advisor
Louis Vuitton
04.2021 - Current
Sales Team Lead-Top Seller
Burberry
02.2018 - 03.2021
Senior Associate-Top Seller
Weekend MaxMara
05.2014 - 01.2018
Tourism-Diploma
Southern Alberta Institute of Technology