RIEL BANGGOT
Victoria,BC
Summary
Accomplished Office Administrative Assistant at the Department of Natural Resources, adept at facilitating interdepartmental communication and enhancing collaboration. Proven ability to manage high-stress situations with professionalism, leveraging strong oral presentation skills and proficiency in Microsoft Office. Detail-oriented and empathetic, consistently achieving increased customer loyalty and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Department of Natural Resources
2024.01 - 2025.03
- Facilitated communication between departments, enhancing collaboration and information sharing.
- Organized and scheduled meetings, coordinating availability and preparing necessary materials.
- Assisted in document preparation, ensuring accuracy and compliance with departmental standards.
Customer Service Representative
Sutherland Global Services
2015.12 - 2017.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Juris Doctor - Bachelor of Laws
University of Pangasinan
Pangasinan, Philippines2022-04
Bachelor of Science - Business Administration
Saint Louis University
Baguio City, Philippines2014-12
Skills
- Detail-oriented data management
- Strong oral presentation skills
- Experienced with Microsoft Office applications
- Proficient in time management
Certification
- First Aid Training - November 2025
Timeline
Office Administrative Assistant
Department of Natural Resources
2024.01 - 2025.03
Customer Service Representative
Sutherland Global Services
2015.12 - 2017.06
Juris Doctor - Bachelor of Laws
University of Pangasinan
Bachelor of Science - Business Administration
Saint Louis University