Hi, I’m
Ridwanul Islam
Kamloops,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
years of professional experience
Work History
DENNY’SKamloops, BC
Supervisor Manager
03.2023 - 11.2023
Job overview
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maintained a professional, organized, and safe environment for employees and patrons
- Accomplished multiple tasks within established timeframes
- Managed and motivated employees to be productive and engaged in work
- Maximized performance by monitoring daily activities and mentoring team members
- Onboarded new employees with training and new hire documentation
- Developed and maintained relationships with customers
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets
- Managed over 80 customers at a time
DENNY’SKamloops, BC
Certified Server Trainer
12.2022 - 03.2023
Job overview
- Front of the house training server
- Training Servers to company standards
- Trained and mentored 5 new personnel hired to fulfill various roles
DENNY’SKamloops, BC
12.2021 - 12.2022
Job overview
- Managed time efficiently to complete all tasks within the deadlines
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Identified issues, analyzed information, and provided solutions to problems
Domino’s pizzaKamloops, BC
11.2019 - 11.2020
Job overview
- Managing the oven
- Managing the kitchen
- Pizza delivery
- Efficient route management
- Efficient restocking
- Cleaning and closing store
A&WKamloops, BC
09.2019 - 11.2019
Job overview
- Work at the grill and frying station
- Managing the kitchen
- Cleaning and closing store
Helping Ants
data analyst
10.2016 - 01.2017
Job overview
- Active in analyzing data
- Aided with customers’ demands and suggested better results as per their desire.
- Used statistical methods to analyze data and generate useful business reports
- Analyzed data to identify root causes of problems and recommend corrective actions
- Developed customized reports, summarizing and presenting data in a visually appealing format
Dhaka
Private Tutor
01.2016 - 06.2016
Job overview
- Assessed the worksheets and test sheets for school subjects such as Math, Physics and
- English Language for children aged from 5 to 10 (O levels)
- Helped in schoolwork
- Provided constructive assessments of the children’s lesson levels to their parents.
Education
Thompson Rivers University
from Resort And Hotel Management
12.2022
Princeton EducationDhaka
GED
06.2017
British CouncilDhaka
Advanced Levels Certificate
06.2017
British CouncilDhaka
from Ordinary Levels
12.2014
Skills
- Computer diagnosis (Hardware and Software)
- Expert in POS itouch
- Serving it right & Food Safety Certification
- Fix general computer problems (Hardware and Software)
- OPERA PMS
- Friendly and Approachable
- Excellent organization and time management skills, excelled in a deadline-oriented
- Environment
- Proficient in
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Delegation and lead in small groups
- Self-motivated and collaborative team player with the ability to multitask
- Can easily adapt to changing environments
Timeline
Supervisor Manager
DENNY’S
03.2023 - 11.2023
Certified Server Trainer
DENNY’S
12.2022 - 03.2023
DENNY’S
12.2021 - 12.2022
Domino’s pizza
11.2019 - 11.2020
A&W
09.2019 - 11.2019
data analyst
Helping Ants
10.2016 - 01.2017
Private Tutor
01.2016 - 06.2016
Thompson Rivers University
from Resort And Hotel Management
Princeton Education
GED
British Council
Advanced Levels Certificate
British Council
from Ordinary Levels
Similar Profiles
Reenila CarvalhoReenila Carvalho
Server at Denny’sServer at Denny’s
Elijah AlcantaraElijah Alcantara
Server/Hostess at Denny’sServer/Hostess at Denny’s
Miriam DoyonMiriam Doyon
Server and Server Trainer at Denny’sServer and Server Trainer at Denny’s
Carlos HernandezCarlos Hernandez
Duty Manager at Moon Wok Chinese RestaurantDuty Manager at Moon Wok Chinese Restaurant
Chris DiCastriChris DiCastri
Community Paramedic at BCEHSCommunity Paramedic at BCEHS