RIDWAN LAWAL
LONDON,ON
Summary
Dynamic and detail-oriented Software and Information Systems Testing student at Fanshawe College, poised to graduate in August 2024. Passionate about software quality assurance and development, with a strong foundation in testing methodologies and tools. Eager to apply theoretical knowledge in a practical environment to contribute to the successful delivery of high-quality software products.
Overview
4
4
years of professional experience
Work History
Techincal Support Staff
Smile Telecommunications
Ibadan, Nigeria
11.2020 - 06.2023
- Developed strong problem-solving skills by resolving customer complaints and ensuring satisfaction in a fast-paced call center environment.
- Enhanced proficiency in data handling and processing through the use of POS systems and accurate payment processing.
- Demonstrated exceptional communication skills, both in person and via various communication methods, contributing to a high level of customer service.
- Collaborated effectively with team members to meet sales targets, demonstrating teamwork and adaptability, skills that are essential in software testing environments.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Retail Customer Intern
Smile Telecommunications
Ibadan, Nigeria
04.2019 - 11.2020
- Gained foundational understanding of retail operations including merchandising and inventory management, honing attention to detail and organizational skills.
- Assisted in creating displays and conducted product research, developing an eye for detail and an understanding of user requirements—transferable skills for software testing.
- Participated in sales events and promotions, learning to adapt quickly to changing environments and demands, a valuable skill in software project life cycles.
- Shadowed experienced sales associates to learn effective communication and sales techniques, useful for understanding user perspectives in software testing.
Education
GED -
Fanshawe College of Applied Arts And Technology
London, ON08-2024
Master of Science - Agric. Economics
Univerisity of Ibadan
Ibadan, Nigeria02-2013
Skills
- Proficient in software testing techniques and methodologies
- Knowledge of software development life cycle (SDLC)
- Familiar with automated testing tools - Selenium, Tomcat, Java, Eclipse, MySQL etc
- Strong analytical and problem-solving skills
- Excellent communication and teamwork abilities
- Detail-oriented with a focus on quality and accuracy
Languages
English
Full Professional
Timeline
Techincal Support Staff
Smile Telecommunications
11.2020 - 06.2023
Retail Customer Intern
Smile Telecommunications
04.2019 - 11.2020
GED -
Fanshawe College of Applied Arts And Technology
Master of Science - Agric. Economics
Univerisity of Ibadan
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