Ridwan Alabi
Woodbridge,Canada
Summary
Motivated and versatile professional with a Master's degree in Business Administration and a diverse work history. Experienced as a Computer Operator, Sales Administrator,
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Telus International
10.2023 - 08.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Rapid Care
09.2022 - 09.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Representative
Top Seun Autos
04.2020 - 09.2022
- Build relationships with customers, pitch products or services, negotiate sales prices, contact customers throughout the sales process, and answer any questions customers have about the product
Computer Operator
Ya lateef
01.2017 - 03.2019
- Monitors system messages and interacts with various systems according to operating documentation
- Ensures quality output and optimum resource utilization
- Ensures a smooth transition between shifts, assuring that all pertinent information is recorded and communicated to appropriate staff
- Contacts vendor service staff when hardware failure demands immediate attention
Education
Master Of Business Administration - Bussiness Administration
IMO State University
Nigeria 04.2023
BSC - Computer Science
Adeleke University
Osun State04.2020
College certificate - Science
Government College Ibadan
Oyo06.2017
Skills
- Customer support
- Customer service
- Social Work
- Sales
- Sales administration
- Timesheet Processing
- Information Management
- Presentation Creation
- Office Administration
- Heavy Lifting
- POS System
- Online Order Picking
- Shift Scheduling
- Customer Service
Languages
English
Elementary
Timeline
Customer Service Representative
Telus International
10.2023 - 08.2024
Customer Service Representative
Rapid Care
09.2022 - 09.2023
Sales Representative
Top Seun Autos
04.2020 - 09.2022
Computer Operator
Ya lateef
01.2017 - 03.2019
BSC - Computer Science
Adeleke University
College certificate - Science
Government College Ibadan
Master Of Business Administration - Bussiness Administration
IMO State University
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