Ridwan Akodu
1080 Dufferin AVE E Portage La Prairie
Summary
Energetic and self driven professional with strong interpersonal and problem-solving skills, complemented by 2+ years of experience in customer service and sales. Adept at relationship-building with clients, providing top-tier service, and resolving complex issues. Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint. Eager to contribute skills and learn in dynamic environments to support business growth and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
New Directions Youth and Family Services
01.2024 - Current
- Offered encouragement, coaching and emotional support to help clients achieve established goals.
- Participated in training, staff meetings and other professional development activities.
- Coordinated recreational activities and medical appointments for assigned clients.
- Followed approved behavior plans and intervention strategies to support client progress towards goals.
Banking Advisor
Royal Bank Of Canada
01.2022 - 06.2023
- Built and maintained strong relationships with clients, educating them on relevant account services and products partners to make the most of business opportunities and referrals.
- Prepared and delivered presentations using PowerPoint to inform teams about new and emerging products.
- Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
Customer Service Representative
Bell Canada (Smarthome)
11.2020 - 12.2021
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up for their home security equipment.
- Recommended home security products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Customer Service Representative
Airbnb
10.2019 - 05.2020
- Delivered exceptional customer support by managing inquiries and resolving complex issues in collaboration with internal departments.
- Maintained strict adherence to deadlines while managing a high volume of customer cases during the COVID-19 pandemic.
- Collaborated across departments to resolve customer-related issues such as stranded customers, new clients in highly stressful situations.
Education
Bachelor In Sciences - Banking And Finance
Al-Hikmah University
Kwara, Nigeria07.2018
High School Certificate - Commerce
Bodija International College
Ibadan, Nigeria 07.2008
Skills
- Relationship Building
- Analytical Thinking & Problem Solving
- Time Management & Organization
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Effective Communication (Verbal & Written)
- Team Collaboration
Timeline
Direct Support Professional
New Directions Youth and Family Services
01.2024 - Current
Banking Advisor
Royal Bank Of Canada
01.2022 - 06.2023
Customer Service Representative
Bell Canada (Smarthome)
11.2020 - 12.2021
Customer Service Representative
Airbnb
10.2019 - 05.2020
Bachelor In Sciences - Banking And Finance
Al-Hikmah University
High School Certificate - Commerce
Bodija International College
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