RIDWAN ADEGOKE
Niagara Falls
Summary
Dynamic customer service professional with extensive experience at Mercedes Benz, excelling in complaint resolution and customer satisfaction. Proven ability to enhance operational efficiency through critical thinking and effective communication. Skilled in data entry and Microsoft Excel, consistently improving processes and fostering loyalty among clients.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
OCTACOM
01.2023 - Current
- Assisted customers with inquiries, providing accurate information about products and services.
- Utilized customer service software to track and manage support tickets efficiently.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Mecedes Bens
01.2021 - 12.2023
- Assisted customers with inquiries, providing accurate information about products and services.
- Utilized customer service software to track and manage support tickets efficiently.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Administrative Assistant
Mega Page Conglomerate
01.2022 - 01.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Created and maintained detailed database to develop promotional sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Coordinated daily office operations, optimizing workflow and enhancing team productivity.
- Managed scheduling and calendar organization, ensuring timely appointments and meetings.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Administrative Assistant
Kjogze Travels
06.2018 - 08.2021
- Developed and maintained filing systems, increasing document retrieval speed and accuracy.
- Assisted in preparing reports and presentations, supporting strategic decision-making processes.
- Coordinated daily office operations, optimizing workflow and enhancing team productivity.
- Managed scheduling and calendar organization, ensuring timely appointments and meetings.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
Education
Master of Arts - Human Resources Management
Esfam Benin University
Benin03-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Call center operations
- Scheduling
- Administrative support
Languages
English
Native or Bilingual
Certification
- MCAS - Microsoft Certified Application Specialist
- ACE - Adobe Certified Expert, Photoshop
- Sales Manager Certificate
Timeline
Customer Service Representative
OCTACOM
01.2023 - Current
Administrative Assistant
Mega Page Conglomerate
01.2022 - 01.2023
Customer Service Representative
Mecedes Bens
01.2021 - 12.2023
Administrative Assistant
Kjogze Travels
06.2018 - 08.2021
Master of Arts - Human Resources Management
Esfam Benin University