Results-focused Senior Executive with 15 years of diverse experience leading growth companies. A strategic and tactical executive with exceptional skills to direct the big picture while keeping sight of critical details. Exemplary communicator and consensus builder with keen insights into people, business, and finance. Assistant Trainer with solid communication and interpersonal skills customizes training programs to elevate participant knowledge and skill levels. Conducts small and large group webinars, e-learning, PowerPoint, and other in-person, online, and remote training platforms using various instructional techniques. Manages applications from initial inquiry to participation and follow-up to deliver high-quality service and respond to the unique needs of participants. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of role and training. Motivated to learn, grow and excel in Aviation and retail industry.
Hi, I’m
Ridhima Jawa
Daily Duty Coordinator
Surrey,BC
Summary
Overview
16
years of professional experience
1
Certification
Work History
WALMART 88 Ave SurreyVancouver
Sales Floor Associate
05.2022 - Current
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- We achieved sales goals and service targets by cultivating and securing new customer relationships.
- Spoke to customers in their native language to increase loyalty and establish relationships.
- Answered customer questions about products and services, helped locate merchandise and promoted vital items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Supported loss prevention goals by monitoring shopper behavior.
Indigo AirlinesJAIPUR, RAJASTHAN
Senior Executive
11.2018 - 10.2021
Job overview
- Developed and managed personnel training programs
- Double-checked flight standards and procedures to ensure adherence to rules and regulations of FAA
- Coordinated with air traffic control, civil engineers, and command posts to support airfield management activities
- Supervised airfield operations, including arrivals, departures, and fueling, identifying and addressing concerns promptly to maintain targets.
Indigo AirlinesGurgaon Delhi, Delhi
Load Controller
11.2018 - 10.2021
Job overview
- Got DGCA License to balance aircraft for various fleets, including Airbus and Boeing
- Aircraft includes Boeing B700,800,900 B777 ER, LR, Dreamliner, CRJ
- Prepared pre-trip weight and balance documentation for flights.
- Maintained operational efficiency by applying optimum fuel lift and trim.
- Used wireless radio frequency systems and communication devices to communicate with colleagues.
- Visually inspected all pallets for deliveries to verify the quality and accuracy of shipments.
- Verified aircraft operated within predetermined operational limits relating to weight and balance.
- Positioned lifting devices under, over, or around loaded pallets, skids, and boxes and secured material for transport to designated areas.
- Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
AIR INDIAJaipur , India
Trainer Assistant
01.2016 - 02.2017
Job overview
- Filed, organized, and archived training materials to support future training sessions.
- Coordinated day-to-day administration and logistics of face-to-face and online training courses.
- Liaised with trainers and participants to provide logistical and technical support before, during, and after the learning course.
- The scheduled venue, prepared course materials, and formatted and branded materials to facilitate smooth training sessions.
- Coordinated workshops for employees to better understand the company mission, streamlining daily activities and aligning worker and company priorities.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
AIR INDIADelhi , India
Duty Officer
02.2010 - 03.2018
Job overview
- Managed training calendars to inform participants of upcoming session topics and dates
- Delivered impactful training to corporate customers nationwide
- Scheduled training sessions based on the availability of classrooms, equipment, and instructors.
- Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
- Interacted with carriers, agencies and foreign entities to provide guidance on admissibility and compliance.
Education
University Canada West Vancouver, BC
MBA from Organizational Behaviour And Human Resource Management
08.2023
University Overview
University of Rajasthan India
Bachelor of Science from Coumputer Application
07.2017
University Overview
Skills
- Project Planning
- Customer Relationship Management
- Verbal and Written Communication
- Time Management
- Managing Operations and Efficiency
- Calm Under Pressure
- Staff Training
- Inter-Department Collaboration
- Scheduling and Coordinating
- Team Goals
- Safety Rules
- Promotions Programs
- Project Management
- Corporate Leadership
- In-Depth Research
- Client Satisfaction
Additional Information
Additional Information
- ACTIVITIES AND HONORS , Regularly awarded in customer satisfaction and progressive decision-maker in terms of operations. CERTIFICATIONS Licensed load and trim sr executive - 2018 certified trainer for DCS CHECK IN, AIR INDIA - 2010
Certification
- Licensed aircraft balancing for Boeing, Airbus, Dornier, ATR, and CRJ approved by DGCA (Director General Of Civil Aviation in India )
Timeline
Sales Floor Associate
WALMART 88 Ave Surrey
05.2022 - Current
Senior Executive
Indigo Airlines
11.2018 - 10.2021
Load Controller
Indigo Airlines
11.2018 - 10.2021
Trainer Assistant
AIR INDIA
01.2016 - 02.2017
Duty Officer
AIR INDIA
02.2010 - 03.2018
University Canada West
MBA from Organizational Behaviour And Human Resource Management
University of Rajasthan
Bachelor of Science from Coumputer Application