Summary
Overview
Work History
Education
Skills
Languages
Activitiesandawards
References
Timeline
Generic

Ridhi Sharma

Burnaby,British Columbia

Summary

Educated with a range of time management, teamwork and organizational styles. Excellent computer skills: Microsoft Word, Excel and PowerPoint. Dedicated and motivated learner with excellent critical thinking and problem-solving skills. Demonstrated foundational knowledge of performing Customer Service duties in a retail environment. Strong professionalism with the ability to demonstrate tact. Excellent communication, interpersonal skills with the ability to interact with Management, Staff and client all levels and Proven ability to work independently and team environments. Proficiency in training, sales generation and accountability. Demonstrates ability to manage complex and competing priorities. Can accurately assess teams and situations to create actionable development and improvement plans.

Overview

5
5
years of professional experience

Work History

Supervisor

7-11(Gas station)
- Current
  • Assisted in all general office duties including answering phone calls, executing calendar scheduling staff
  • Operating store requirement by maintaining inventory order, supplies and other assistance
  • Fulfill customer expectations in a manner that complies with policies, practices and procedures
  • Interacting with customers and providing information
  • Maintaining store supplies.

Operational Coordinator

CEVA Logistics
09.2020 - 09.2021
  • Communicating the goals of management executives or owners to the production teams and other employees
  • Ensuring that all company policies and government guidelines are respected throughout the workflow process
  • Collecting data and maintaining accurate company or departmental records
  • Providing staff with the necessary support and resources to effectively do their jobs to the best of their abilities
  • Providing management executives timely reports that outline group productivity and workplace improvements
  • Creating, improving, and maintaining an organized system across all departments
  • Collaborate with all departments to come up with realistic and efficient improvements regularly.

Team Lead

McDonalds
01.2020 - 08.2020
  • Ensuring that health, safety, and security rules are followed
  • Taking disciplinary action when necessary
  • Ensuring a consistent standard of customer service
  • Maintaining the store to standards, including stocking and cleaning
  • Completing tasks assigned by the general manager accurately and efficiently and supporting her as needed
  • Performing month-end inventory
  • Delegating duties and responsibilities to team members
  • Counting cash and preparing reports to analyze sales
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Sales Associate (Temporary)

Marks
03.2019 - 08.2019
  • Provide excellent customer service, greet and assist customers
  • Operate the cash register and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise, as necessary
  • Follow company merchandise processes; unpack, stock, restock, and rotate merchandise on shelves and build merchandise displays
  • Clean the store, take out trash, dust and mop store floors, clean restroom and receiving room, and help set up sidewalk displays
  • Interface with customers to identify their needs and recommend the products to enhance service and satisfaction
  • Recommend merchandise selections based on customer's needs and desires
  • Handle clients and maintain the high standards of the store met by the company to make shopping fun for all the customers
  • Opening and Closing Cash Registers.

Education

Associates of Arts -

Alexander College
British Columbia, British Columbia
06.2021

Commerce -

St. Joseph convent school
Punjab, India
03.2018

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation

Languages

English
Hindi
Punjabi

Activitiesandawards

  • Food safe level 1
  • Volunteer for Canadian National Institute for Blind.

References

ACADEMIC AND PERSONAL REFERENCES AVAILABLE UPON REQUEST

Timeline

Operational Coordinator

CEVA Logistics
09.2020 - 09.2021

Team Lead

McDonalds
01.2020 - 08.2020

Sales Associate (Temporary)

Marks
03.2019 - 08.2019

Supervisor

7-11(Gas station)
- Current

Associates of Arts -

Alexander College

Commerce -

St. Joseph convent school

Similar Profiles

CREATE PROFILE
Ridhi Sharma