Summary
Overview
Work History
Education
Skills
Languages
Technologiescertificationsskills
Accomplishments
Certification
Timeline
Generic

RIDHI SAREEN

Brampton,Canada

Summary

Adept at enhancing operational efficiency and employee engagement, I significantly improved decision-making visibility by 20% at Kronos Workday through advanced dashboard development. My expertise in strategic HR training and a keen focus on health and safety compliance have consistently fostered a positive and productive workplace environment. Skilled in MS Office Suite and possessing a strong aptitude for crisis management, my career is marked by a commitment to excellence and continuous improvement.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Quality Assurance Officer

Ranbaxy

Operations Administrator & Member of JHSC Committee & HR Coordinator, Production Scheduler

Kronos Workday
08.2022 - Current
  • Developed a dashboard to track headcount, improving visibility and decision-making by 20%
  • Conducted HR training on Cultural Surveys, Peak Performance, Beneficiary Enrollment, and KnowBe4 for Supervisors while tracking attendance metrics according to processes
  • Reviewed timecards for 350 employees to ensure accurate recording of hours worked
  • Approved timecards by the designated deadline, effectively locking them from further edits while promptly notifying supervisors upon completion of critical timekeeping responsibilities
  • Assisted in thoroughly conducting inspections of various workplaces, ensuring strict compliance with health regulations as part of the Joint Health & Safety Committee's ongoing efforts
  • Created and meticulously maintained comprehensive health and safety training programs specifically focused on developing safe work methods tailored to organizational needs
  • Conducted health and safety orientations, equipping employees with key safety protocols
  • Assisted with invoicing, billing, and payroll to streamline bookkeeping tasks
  • Acted as a liaison between HR departments for inquiries, providing timely responses
  • Monitored office expenses and managed vendor relationships to optimize costs
  • Received emergency calls for all plants, directing them promptly to ensure swift resolution
  • Scheduled plant meetings and conferences efficiently to enhance communication across teams
  • Managed workplace harassment cases with sensitivity and adherence to company policies

Office Administrator

Woodstone Trucking
10.2020 - 09.2022
  • Supervised office operations, enhancing efficiency in calendar management and recruitment
  • Assigned and reviewed clerical tasks, ensuring accuracy in records, filing, and data entry
  • Developed training programs to enhance staff performance and operational effectiveness
  • Resolved employee grievances promptly and submitted detailed progress reports to management
  • Operated telephone systems and performed admin duties for seamless communication

Food Store Supervisor

Bestway Food Mart
04.2020 - 10.2020
  • Developed team schedules to optimize staffing efficiency and enhance daily store operations
  • Ensured smooth daily operations by actively managing merchandise shelving organization

Marketing Manager

Tehzeeb Creations
06.2016 - 05.2019
  • Boosted conversion rates by 18% by strategically introducing customer engagement campaigns
  • Delivered near-instant feedback on marketing initiatives as a panel admin for the team
  • Generated stickiness for daily unique visitors by launching a Deal of the Day program

Head of Patient Welfare Department

Parvati Devi Hospital
11.2012 - 07.2014
  • Achieved commendation for resolving 95% of grievances on first call, preventing escalation
  • Supervised all departments, coordinating activities and events for patients and attendants
  • Delivered training to employees, ensuring readiness for NABH Accreditation standards
  • Pioneered new accounts, successfully cultivating a robust and expanding customer base

Senior Patient Welfare Officer/Guest Relation Officer

Fortis Escorts Hospital
06.2009 - 10.2012
  • Presented weekly executive reports to the MD with key organizational insights
  • Solicited feedback via questionnaires to evaluate guest satisfaction and drive improvements
  • Resolved dissatisfaction by implementing processes that eliminated future service obstacles

Education

Msc. - Bio Informatics

Punjab University

Bsc. - Bio Informatics

Punjab University

Skills

  • MS Office Suite
  • Kronos
  • Workday
  • ADP
  • UKG
  • KnowBe4
  • Asana
  • Microsoft Teams
  • Zoom
  • Skype for Business
  • Optimizer
  • Ignite
  • Achievers
  • Google Suite
  • Advanced Dashboard Development
  • Strategic HR Training & Development
  • Precision Timekeeping
  • Health & Safety Compliance
  • Effective Safety Training Programs
  • Crisis Management & Emergency Response
  • Efficient Meeting Coordination
  • Sensitive Harassment Case Handling
  • Operational Efficiency Optimization
  • Proactive Staff Recruitment & Retention
  • Accurate Record Keeping & Data Entry
  • Employee Grievance Resolution
  • Seamless Office Communication Systems
  • Staff Performance Enhancement Programs
  • Merchandise Management & Organization
  • Staff Scheduling Optimization
  • Customer Engagement Strategies
  • Real-Time Marketing Feedback Analysis
  • Innovative Daily Promotion Campaigns
  • First-Call Issue Resolution
  • Interdepartmental Coordination
  • Patient Welfare Management
  • Healthcare Accreditation Standards Training
  • Customer Relationship Expansion
  • Cultural Competency in HR
  • Peak Performance Facilitation
  • Advanced Safety Protocol Training
  • Strategic Vendor Relationship Management
  • Comprehensive Workplace Inspection
  • Emergency Operational Protocols

Languages

English
Full Professional
English
Full Professional
Hindi
Native or Bilingual

Technologiescertificationsskills

MS Office Suite, Kronos, Workday, ADP, UKG, KnowBe4, Asana, Microsoft Teams, Zoom, Skype for Business, Optimizer, Ignite, Achievers, Google Suite, BSc. Bioinformatics, 3.8/4, Advanced Dashboard Development, Strategic HR Training & Development, Precision Timekeeping, Health & Safety Compliance, Effective Safety Training Programs, Crisis Management & Emergency Response, Efficient Meeting Coordination, Sensitive Harassment Case Handling, Operational Efficiency Optimization, Proactive Staff Recruitment & Retention, Accurate Record Keeping & Data Entry, Employee Grievance Resolution, Seamless Office Communication Systems, Staff Performance Enhancement Programs, Merchandise Management & Organization, Staff Scheduling Optimization, Customer Engagement Strategies, Real-Time Marketing Feedback Analysis, Innovative Daily Promotion Campaigns, First-Call Issue Resolution, Interdepartmental Coordination, Patient Welfare Management, Healthcare Accreditation Standards Training, Customer Relationship Expansion, Cultural Competency in HR, Peak Performance Facilitation, Advanced Safety Protocol Training, Strategic Vendor Relationship Management, Comprehensive Workplace Inspection, Emergency Operational Protocols

Accomplishments

  • Re-organized Attendance system to make it work better and efficient- by adding the Data to Smart sheet which was visible to all the key people in the company

Certification

Team management workshop

First Aid &CPR certification

Harassment handling

Timeline

Operations Administrator & Member of JHSC Committee & HR Coordinator, Production Scheduler

Kronos Workday
08.2022 - Current

Office Administrator

Woodstone Trucking
10.2020 - 09.2022

Food Store Supervisor

Bestway Food Mart
04.2020 - 10.2020

Marketing Manager

Tehzeeb Creations
06.2016 - 05.2019

Head of Patient Welfare Department

Parvati Devi Hospital
11.2012 - 07.2014

Senior Patient Welfare Officer/Guest Relation Officer

Fortis Escorts Hospital
06.2009 - 10.2012

Msc. - Bio Informatics

Punjab University

Bsc. - Bio Informatics

Punjab University

Quality Assurance Officer

Ranbaxy

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