RIDHI SAREEN
Brampton,Canada
Summary
Adept at enhancing operational efficiency and employee engagement, I significantly improved decision-making visibility by 20% at Kronos Workday through advanced dashboard development. My expertise in strategic HR training and a keen focus on health and safety compliance have consistently fostered a positive and productive workplace environment. Skilled in MS Office Suite and possessing a strong aptitude for crisis management, my career is marked by a commitment to excellence and continuous improvement.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Quality Assurance Officer
Ranbaxy
Operations Administrator & Member of JHSC Committee & HR Coordinator, Production Scheduler
Kronos Workday
08.2022 - Current
- Developed a dashboard to track headcount, improving visibility and decision-making by 20%
- Conducted HR training on Cultural Surveys, Peak Performance, Beneficiary Enrollment, and KnowBe4 for Supervisors while tracking attendance metrics according to processes
- Reviewed timecards for 350 employees to ensure accurate recording of hours worked
- Approved timecards by the designated deadline, effectively locking them from further edits while promptly notifying supervisors upon completion of critical timekeeping responsibilities
- Assisted in thoroughly conducting inspections of various workplaces, ensuring strict compliance with health regulations as part of the Joint Health & Safety Committee's ongoing efforts
- Created and meticulously maintained comprehensive health and safety training programs specifically focused on developing safe work methods tailored to organizational needs
- Conducted health and safety orientations, equipping employees with key safety protocols
- Assisted with invoicing, billing, and payroll to streamline bookkeeping tasks
- Acted as a liaison between HR departments for inquiries, providing timely responses
- Monitored office expenses and managed vendor relationships to optimize costs
- Received emergency calls for all plants, directing them promptly to ensure swift resolution
- Scheduled plant meetings and conferences efficiently to enhance communication across teams
- Managed workplace harassment cases with sensitivity and adherence to company policies
Office Administrator
Woodstone Trucking
10.2020 - 09.2022
- Supervised office operations, enhancing efficiency in calendar management and recruitment
- Assigned and reviewed clerical tasks, ensuring accuracy in records, filing, and data entry
- Developed training programs to enhance staff performance and operational effectiveness
- Resolved employee grievances promptly and submitted detailed progress reports to management
- Operated telephone systems and performed admin duties for seamless communication
Food Store Supervisor
Bestway Food Mart
04.2020 - 10.2020
- Developed team schedules to optimize staffing efficiency and enhance daily store operations
- Ensured smooth daily operations by actively managing merchandise shelving organization
Marketing Manager
Tehzeeb Creations
06.2016 - 05.2019
- Boosted conversion rates by 18% by strategically introducing customer engagement campaigns
- Delivered near-instant feedback on marketing initiatives as a panel admin for the team
- Generated stickiness for daily unique visitors by launching a Deal of the Day program
Head of Patient Welfare Department
Parvati Devi Hospital
11.2012 - 07.2014
- Achieved commendation for resolving 95% of grievances on first call, preventing escalation
- Supervised all departments, coordinating activities and events for patients and attendants
- Delivered training to employees, ensuring readiness for NABH Accreditation standards
- Pioneered new accounts, successfully cultivating a robust and expanding customer base
Senior Patient Welfare Officer/Guest Relation Officer
Fortis Escorts Hospital
06.2009 - 10.2012
- Presented weekly executive reports to the MD with key organizational insights
- Solicited feedback via questionnaires to evaluate guest satisfaction and drive improvements
- Resolved dissatisfaction by implementing processes that eliminated future service obstacles
Education
Msc. - Bio Informatics
Punjab University
Bsc. - Bio Informatics
Punjab University
Skills
- MS Office Suite
- Kronos
- Workday
- ADP
- UKG
- KnowBe4
- Asana
- Microsoft Teams
- Zoom
- Skype for Business
- Optimizer
- Ignite
- Achievers
- Google Suite
- Advanced Dashboard Development
- Strategic HR Training & Development
- Precision Timekeeping
- Health & Safety Compliance
- Effective Safety Training Programs
- Crisis Management & Emergency Response
- Efficient Meeting Coordination
- Sensitive Harassment Case Handling
- Operational Efficiency Optimization
- Proactive Staff Recruitment & Retention
- Accurate Record Keeping & Data Entry
- Employee Grievance Resolution
- Seamless Office Communication Systems
- Staff Performance Enhancement Programs
- Merchandise Management & Organization
- Staff Scheduling Optimization
- Customer Engagement Strategies
- Real-Time Marketing Feedback Analysis
- Innovative Daily Promotion Campaigns
- First-Call Issue Resolution
- Interdepartmental Coordination
- Patient Welfare Management
- Healthcare Accreditation Standards Training
- Customer Relationship Expansion
- Cultural Competency in HR
- Peak Performance Facilitation
- Advanced Safety Protocol Training
- Strategic Vendor Relationship Management
- Comprehensive Workplace Inspection
- Emergency Operational Protocols
Languages
English
Full Professional
English
Full Professional
Hindi
Native or Bilingual
Technologiescertificationsskills
MS Office Suite, Kronos, Workday, ADP, UKG, KnowBe4, Asana, Microsoft Teams, Zoom, Skype for Business, Optimizer, Ignite, Achievers, Google Suite, BSc. Bioinformatics, 3.8/4, Advanced Dashboard Development, Strategic HR Training & Development, Precision Timekeeping, Health & Safety Compliance, Effective Safety Training Programs, Crisis Management & Emergency Response, Efficient Meeting Coordination, Sensitive Harassment Case Handling, Operational Efficiency Optimization, Proactive Staff Recruitment & Retention, Accurate Record Keeping & Data Entry, Employee Grievance Resolution, Seamless Office Communication Systems, Staff Performance Enhancement Programs, Merchandise Management & Organization, Staff Scheduling Optimization, Customer Engagement Strategies, Real-Time Marketing Feedback Analysis, Innovative Daily Promotion Campaigns, First-Call Issue Resolution, Interdepartmental Coordination, Patient Welfare Management, Healthcare Accreditation Standards Training, Customer Relationship Expansion, Cultural Competency in HR, Peak Performance Facilitation, Advanced Safety Protocol Training, Strategic Vendor Relationship Management, Comprehensive Workplace Inspection, Emergency Operational Protocols
Accomplishments
- Re-organized Attendance system to make it work better and efficient- by adding the Data to Smart sheet which was visible to all the key people in the company
Certification
Team management workshop
First Aid &CPR certification
Harassment handling
Timeline
Operations Administrator & Member of JHSC Committee & HR Coordinator, Production Scheduler
Kronos Workday
08.2022 - Current
Office Administrator
Woodstone Trucking
10.2020 - 09.2022
Food Store Supervisor
Bestway Food Mart
04.2020 - 10.2020
Marketing Manager
Tehzeeb Creations
06.2016 - 05.2019
Head of Patient Welfare Department
Parvati Devi Hospital
11.2012 - 07.2014
Senior Patient Welfare Officer/Guest Relation Officer
Fortis Escorts Hospital
06.2009 - 10.2012
Msc. - Bio Informatics
Punjab University
Bsc. - Bio Informatics
Punjab University
Quality Assurance Officer
Ranbaxy