Ridhi Khanna
Surrey,BC
Summary
Communication and Business student with 4+ years of experience in a retail environment. Adept at providing clear guidelines to employees and utilizing resources to accomplish targeted goals. Excel in customer relations, lead generation, and cold-calling. Experienced in operating and managing an online store while working as a freelance graphic designer.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Skechers
Richmond
07.2023 - Current
- Provided excellent customer service to resolve customer complaints promptly.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Responsible for recruitment and training of all employees, including department supervisors
- Plan, organize and oversee operational logistics of the store
- Responsible for planning and executing actions to achieve sales goals given by corporate
- Building long-term relationships with the clientele and understanding their needs.
SUPERVISOR
JD Sports
Richmond, BC
06.2022 - 07.2023
- Resolved customer complaints quickly while ensuring customer satisfaction.
- Managed inventory and payroll and created schedules
- Motivated employees by conducting performance reviews and providing constructive feedback while focusing on their overall growth in the company.
- Developed and implemented operational policies and procedures to ensure the efficiency and accuracy of workflows.
- Monitored employee productivity levels regularly to identify areas of improvement.
SALES SPECIALIST
Aritzia
New West
09.2021 - 06.2022
- Provided one-on-one client counseling to customers and followed up through email correspondence
- Cold-called clients to maximize lead generation and managed business accounts of several interior designers
- Reviewed and delegated duties to employees and provided them with the necessary tools and strategies to reach their goals.
- Conducted market research to identify target markets and develop pricing strategies.
Education
BACHELORS IN BUSINESS ADMINISTRATION -
CAPILANO UNIVERSITY
Skills
- CUSTOMER RELATIONS
- LEAD GENERATION
- DELEGATING AND TEAM BUILDING
- PROFICIENT WITH SALESFORCE
- SOLIDUS
- POS
- JESTA
- MICROSOFT SUITE
- SEO
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Assistant Store Manager
Skechers
07.2023 - Current
SUPERVISOR
JD Sports
06.2022 - 07.2023
SALES SPECIALIST
Aritzia
09.2021 - 06.2022
BACHELORS IN BUSINESS ADMINISTRATION -
CAPILANO UNIVERSITY
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