Summary
Overview
Work History
Education
Skills
Accomplishments
Personality Traits
Languages
Timeline
Generic

RIDHDHI THOKIYA

Scarborough,ON

Summary

Enthusiastic and responsible individual seeking to be a part of the team. Experienced in customer service, good communication skills and hard working with work ethics. Organized Office Administrator with background in managing business operations and streamlining processes. Strengths include multitasking, problem-solving, and maintaining efficiency in fast-paced environments. Previous roles demonstrate strong leadership skills, the ability to improve workflows, and a commitment to promoting team cooperation.

Overview

10
10
years of professional experience

Work History

Multi-Channel Coordinator

PerfumeMart
Toronto, ON
08.2022 - 04.2025
  • Managed day-to-day operations (SOP) of the department, including scheduling tasks and assigning duties.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Generated documentation and processed orders.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Documented and prepared the reports required by management.

Administrative Assistant

Access Computer Point
Navsari, India
06.2020 - 05.2022
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed office supplies inventory and placed orders when necessary.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed database systems containing customer contact information.

Administrative Assistant

ACT Infraport CHA Company
Surat, India
10.2018 - 02.2020
  • Managed import/export-related inquiries of the company.
  • Managing the initial document checklist of the newly arrived cargo.
  • Filing adequate custom paperwork for the shipment.
  • Liaison with other team members and the head office to help process customs smoothly.
  • Prepared daily, monthly, and yearly sales reports.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed database systems containing customer contact information.
  • Facilitated communication between different departments within the organization.

Office Administrative Assistant

Access Computer Point
Navsari, India
06.2015 - 09.2018
  • Provided outgoing, confident and informative service to telephonic and walk-in inquiries.
  • First point of contact for any client inquiry and concerns.
  • Preparing invoices and answering emails.
  • Managed daily operational tasks of the office, ordering adequate office supplies and other products that business offered.
  • Processing daily sales reports and end of the day procedures.

Education

B.E. - Electronics & Communication

Madhuben and Bhanubhai women’s institute of technology
Anand
01.2015

Diploma - Electrical

Gov. Polytechnic for Girls
Surat
01.2011

S.S.C -

Sanskarbharti High School
Navsari
01.2006

Skills

  • Office software (Office Outlook, Excel, and Access)
  • Formal mail interaction, verbal, and written communication
  • Online application and draft making
  • Database management
  • Business administration
  • Operations management
  • Technical troubleshooting
  • Document management
  • Administrative leadership
  • Multitasking and organization
  • Customer and client service, call handling
  • Inventory management
  • Departments coordination
  • Order processing
  • Employee training
  • Report preparation
  • Attention to detail
  • Supply ordering
  • Data entry
  • Vendor coordination
  • Workflow management
  • Decision-making
  • Staff supervision

Accomplishments

  • Organized national level technical symposiums in my college
  • Achieved best idea award in mobility and internet space workshop by GTU Innovation Council
  • Participated in various inter-college competitions and technical festivals

Personality Traits

  • Enthusiastic
  • Punctual
  • Flexible
  • Can work well in teams and have good leadership skills
  • Multilanguage proficiency (English, Hindi, Gujarati)

Languages

English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual

Timeline

Multi-Channel Coordinator

PerfumeMart
08.2022 - 04.2025

Administrative Assistant

Access Computer Point
06.2020 - 05.2022

Administrative Assistant

ACT Infraport CHA Company
10.2018 - 02.2020

Office Administrative Assistant

Access Computer Point
06.2015 - 09.2018

B.E. - Electronics & Communication

Madhuben and Bhanubhai women’s institute of technology

Diploma - Electrical

Gov. Polytechnic for Girls

S.S.C -

Sanskarbharti High School

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RIDHDHI THOKIYA