Gurpreet Singh
Suncity
Summary
Astute business management professional with solid history of success in building business from ground up. Solid background maintaining high quality while motivating workers, satisfying customers, and meeting demanding production goals. Business leader familiar with administrative, financial and marketing activities. Manages operations using goal-oriented approach. Well-versed in personnel management, recordkeeping and compliance requirements. Industrious, hardworking and passionate about driving company success.
Overview
24
24
years of professional experience
Work History
Proprietor
Ride Therapy Motorcycle Tours
10.2012 - 12.2023
- Planning and Execution
- Handling international clients and their needs in remote parts of the Himalayas involves meticulous planning and attention to detail
- Airport Pickup and Drop-off
- Pre-arrival Coordination: Obtain flight details and schedule logistics for seamless pickup
- Transportation: Arrange comfortable vehicles with space for luggage
- Multilingual Assistance: Provide translators if needed to ease communication
- Accommodation
- Comfortable Stay: Identify and book accommodations that meet international standards
- Remote Area Preparedness: Ensure facilities have necessary amenities despite remote locations
- Food
- Catering: Organize meals catering to various dietary preferences and cultural considerations
- Quality Assurance: Ensure hygiene standards are met for international guests
- Motorcycles
- Preparation: Check and prepare motorcycles in advance for safety and reliability
- Technical Support: Have tools and spare parts available for quick repairs if needed
- Fuel
- Fuel Management: Ensure availability of fuel along planned routes, considering remote locations
- Technical Support
- Mechanical Expertise: Have mechanics or technical experts available for motorcycle maintenance
- Emergency Response: Plan for contingencies with reliable communication and emergency protocols
- Medical Support
- First Aid Kits: Equip vehicles and accommodations with comprehensive first aid supplies
- Medical Evacuation Plan: Have a plan in place for emergency medical evacuations if necessary
- Local Medical Resources: Identify nearby medical facilities and contacts in remote areas
- Logistics
- Itinerary Planning: Create detailed itineraries with backup plans for flexibility
- Communication: Maintain clear communication channels with clients and local contacts
- Safety Briefing: Provide safety briefings and orientation for clients regarding local conditions
- Cultural Sensitivity
- Local Customs: Educate clients on local customs and traditions to promote respectful interactions
- Environmental Awareness: Encourage responsible tourism practices to preserve the Himalayan environment
- Documentation
- Legal Compliance: Ensure all necessary permits and documents are obtained for travel and activities
- Communication
- Emergency Contact: Provide clients with emergency contact numbers and support available 24/7
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
Manager Operations
Billion Engineers Pvt Ltd
04.2009 - 09.2012
- Handling a team of 5 Quality Incharge, 3 supervisors and 30 machine operators to ensure timely delivery of assign task
- Ensure timely resolution of customer's queries, complaints and disputes
- To work as a bridge between Billion Engineers Pvt Ltd and customers
- Ensure timely delivery of Orders
- Coordinate with different departments to ensure smooth flow of work
- Handling of Man management, Inventory Management and Financial matters of the company
- Handling HR related activities of my team
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Area Sales Manager
Golden Ball Musico Pvt Ltd
04.2006 - 02.2009
- The basic purpose of this role is to ensure the implementation of the sales, marketing & operations strategy at the ground level as directed by the Senior management and to meet the defined targets
- Market analysis & selection of parties to set the shop-in-shop counters
- To ensure about the proper setup and display for the rack & merchandise
- Daily visit to all my channel partners
- To ensure availability of stock at all the counters
- Tracking products and services offered in the market as competition
- Enhancing and improving product knowledge
- Collection of payments on timely basis from channel partners
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
Customer Service Associate
Music World (RPG Group)
12.1999 - 04.2003
- Assist customer in product selection
- Handling of customer quires and complaints
- Cash management handling
- To ensure availability of stock
- Enhancing and improving product knowledge
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Implemented new CRM system to better track customer interactions and outcomes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
B.A. -
Delhi University
01.1997
12th - C.B.S.E Board
Sukho Khalsa Sr. Sec School
01.1994
10th - C.B.S.E Board
Sukho Khalsa Sr. Sec. School
01.1992
Skills
- Operations Management
- Revenue Generation
- Purchasing and planning
- Business Development
- Training and mentoring
- Project Management
- Planning and execution
- Financial Management
- Cost control and analysis
Personal Information
- Date of Birth: 06/10/77
- Marital Status: Married
Hobbies and Interests
- Body Building
- Riding
- Reading
Selfassessment
- Loyalty and hard Working Nature
- Confidence and Analytical Approach
- Trouble shooter
- Adaptive nature
Timeline
Proprietor
Ride Therapy Motorcycle Tours
10.2012 - 12.2023
Manager Operations
Billion Engineers Pvt Ltd
04.2009 - 09.2012
Area Sales Manager
Golden Ball Musico Pvt Ltd
04.2006 - 02.2009
Customer Service Associate
Music World (RPG Group)
12.1999 - 04.2003
B.A. -
Delhi University
12th - C.B.S.E Board
Sukho Khalsa Sr. Sec School
10th - C.B.S.E Board
Sukho Khalsa Sr. Sec. School
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