Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ridham

Etobicoke,ON

Summary

Motivated and detail-oriented individual with a strong background in customer service, data management, and administrative support. Ability to handle large volumes of information, maintain accurate records, and work efficiently in dynamic environments. Skilled in problem-solving, multitasking, and delivering exceptional services. Passionate about contributing to the team’s success and providing customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier & Customer Service Representative

Professional Book Fairs
05.2024 - 01.2025
  • Handled cash, credit and digital payments while maintaining accuracy and efficiency.
  • Managed inventory by restocking, organizing displays and ensuring product availability.
  • Provided product recommendations and ensured a smooth checkout experience.

Customer Service Ambassador (CO-OP)

Air Transat
09.2024 - 12.2024
  • Assisted passengers with check-in, ensuring smooth transitions from check-in to boarding in a fast-paced environment.
  • Directed passengers to appropriate gates and counters, ensuring timely boarding.
  • Assisted passengers with special needs, ensuring a smooth and comfortable travel experience.

Inventory Management Assistant

Congebec Inc.
06.2024 - 09.2024
  • Monitored and maintained accurate inventory levels to optimize storage and minimize discrepancies.
  • Conducted regular audits, identified inconsistencies, and implemented corrective actions.
  • Coordinated with suppliers and logistics teams to ensure timely stock replenishment.

Customer Service Representative/Professional Fundraiser

Plan International
11.2023 - 01.2024
  • Engaged with potential donors through door-to-door campaigns, communicating organisational goals.
  • Provided excellent customer service by addressing concerns and ensuring donor satisfaction.
  • Met and exceeded fundraising targets by building rapport and fostering long term donor relationships.

Visa Consultant & Client Support Specialist

Sukhija Overseas
07.2022 - 08.2023
  • Managed large volumes of visa applications, ensuring compliance with immigration regulations.
  • Maintained detailed records and facilitated smooth processing of applications.
  • Offered guidance and support throughout the process, ensuring high client satisfaction.

Education

Flight Services- Operations and Cabin Management - Aviation

Seneca Polytechnic
12-2024

Accounting, Business And Economics

Government Girls Senior Secondary School
Punjab, India
04-2022

Skills

  • Interpersonal skills

  • Communication skills

  • Customer interactions

  • Microsoft Excel

  • Google Sheets

  • Database management

  • High pressure situations

  • Customer concerns resolution

  • POS systems

  • Cash management

  • Accurate transaction handling

  • Task prioritization

  • Effective deadline management

  • Time management skills

  • Work ethic and integrity

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • Emergency First Aid
  • Emergency CPR


Timeline

Customer Service Ambassador (CO-OP)

Air Transat
09.2024 - 12.2024

Inventory Management Assistant

Congebec Inc.
06.2024 - 09.2024

Cashier & Customer Service Representative

Professional Book Fairs
05.2024 - 01.2025

Customer Service Representative/Professional Fundraiser

Plan International
11.2023 - 01.2024

Visa Consultant & Client Support Specialist

Sukhija Overseas
07.2022 - 08.2023

Flight Services- Operations and Cabin Management - Aviation

Seneca Polytechnic

Accounting, Business And Economics

Government Girls Senior Secondary School

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Ridham