Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

RIDDHI VISHVALKUMAR TANK

Niagara Falls,ON

Summary

Detail-oriented and dependable Grocery Associate with hands-on experience in retail and food service environments. Skilled in zoning, product rotation, signage accuracy, and compliance with food safety and sanitation standards. Demonstrated ability to follow cold chain protocols, manage inventory, and support team objectives. Seeking a part-time opportunity to contribute to store excellence while continuing academic pursuits.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

City Square Mart
04.2022 - 09.2024
  • - Zoned shelves and merchandised departments according to company standards.
  • - Conducted stock rotation, expiry checks, and ensured accurate signage and pricing.
  • - Assisted with ordering, labeling, markdowns, and maintained cleanliness and safety.
  • - Processed cash and card transactions, and supported customer inquiries at checkout.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

Master of Data Analytics - Data Analytics

University of Niagara Falls
Niagara Falls, ON
04-2025

Skills

  • Grocery Operations & Merchandising
  • - Performed zoning and department organization to ensure store readiness
  • - Rotated inventory and removed expired items in compliance with food safety policies
  • - Maintained signage and pricing accuracy, including markdowns and promotional flags
  • - Executed modular and flex modular setups and ensured full stock levels
  • Food Safety & Compliance
  • - Adhered to cold chain protocols including temperature checks and thermometer calibration
  • - Followed procedures for food handling, sanitation, and health regulations
  • - Applied product protection as required and ensured proper labeling
  • Customer Service & Teamwork
  • - Delivered professional, friendly service and resolved customer inquiries promptly
  • - Collaborated with team members to meet restocking, cleaning, and service goals
  • - Balanced multiple responsibilities including POS, shelf organization, and safety tasks

Languages

English
Professional Working

Timeline

Customer Service Representative

City Square Mart
04.2022 - 09.2024

Master of Data Analytics - Data Analytics

University of Niagara Falls

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RIDDHI VISHVALKUMAR TANK