Riddhi Vidja
Summary
Dedicated and adaptable professional with over five years of experience spanning customer service, healthcare, quality control, and team leadership. Adept at delivering top-tier client support, optimizing team performance, and upholding service excellence. Seeking a Customer Service Representative role to apply strong communication skills, industry knowledge, and managerial expertise in a fast-paced, customer-focused environment.
Overview
7
7
years of professional experience
Work History
Student Practical Nurse – Clinical Placements
Juravinski & General Hospital; Long-Term Care
03.2024 - 04.2025
- Delivered compassionate patient care, actively listening to concerns and providing solutions.
- Developed targeted interventions for diverse populations, such as geriatric residents or post-surgical rehab clients based on specific needs analysis data gathered during intake assessments.
- Communicated effectively with patients, families, and multidisciplinary teams to ensure quality service.
- Handled sensitive situations with empathy, professionalism, and discretion.
- Managed multiple tasks, including documentation, patient assessments, and treatment administration.
- Practiced cultural competency and adapted service approaches to meet diverse needs.
- Resolved patient concerns efficiently, ensuring comfort and satisfaction.
Card Quality Inspection & Laminator
All Card Ltd.
06.2022 - 12.2023
- Inspected and verified the quality of printed cards, ensuring no defects before packaging and distribution.
- Maintained high attention to detail in a fast-paced, deadline-driven production environment.
- Accurately documented batch results and collaborated with team members on quality improvements.
- Worked with teams to ensure precision and compliance with industry guidelines.
- Addressed customer concerns related to card defects and resolutions.
Manager
SUBWAY®Restaurants
06.2021 - 08.2023
- Oversaw daily operations of a Subway restaurant, including staff management, scheduling, inventory control, and financial reporting.
- Ensured compliance with Subway brand standards, food safety regulations, and health and safety guidelines.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Medical Officer
Bhargava & Bachpan Pediatric Hospital
06.2018 - 11.2019
- Monitored patient progress and adjusted treatments accordingly.
- Enhanced patient satisfaction with thorough assessments, diagnoses, and treatment plans.
- Participated in ongoing professional development opportunities to stay current with advances in medicine and enhance clinical skills.
- Assisted senior physicians and surgeons during assessments, examinations and surgical interventions.
- Monitored patient progress, adjusting treatment as needed, and provided patient education and counseling.
- Collected information about patient histories, current conditions and vital statistics to make accurate determinations about conditions.
- Led a diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.
- Ensured accurate documentation of patient medical records and maintained confidentiality.
Education
Diploma - Practical Nursing
Mohawk College of Applied Health & Sci.
Hamilton, ON04-2025
Post-Graduate Diploma - Health Care Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2021
Bachelor of Homeopathic Medicine And Surgery - Homeopathic Medicine
Anand Homeopathic College And Research Institute
Anand, Gujarat, India04-2018
Skills
- Exceptional Customer Service & Communication
- Conflict Resolution & Problem Solving
- Leadership & Staff Supervision
- Patient Interaction & relationship building
- Quality Control & Inspection
- Microsoft Excel
- Multitasking & Time Management
- POS Systems & Cash Handling
- Adaptable & Quick Learner
- Active listening
Languages
English
Gujarati
Hindi
References
Available upon request
Timeline
Student Practical Nurse – Clinical Placements
Juravinski & General Hospital; Long-Term Care
03.2024 - 04.2025
Card Quality Inspection & Laminator
All Card Ltd.
06.2022 - 12.2023
Manager
SUBWAY®Restaurants
06.2021 - 08.2023
Medical Officer
Bhargava & Bachpan Pediatric Hospital
06.2018 - 11.2019
Diploma - Practical Nursing
Mohawk College of Applied Health & Sci.
Post-Graduate Diploma - Health Care Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Homeopathic Medicine And Surgery - Homeopathic Medicine
Anand Homeopathic College And Research Institute
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