Riddhi Talaviya
Edmonton,Canada
Summary
Dynamic business professional with a solid foundation in business administration, recognized for implementing innovative initiatives that drive success. Proven ability to enhance operational policies and procedures through meticulous analysis of reports and customer feedback, leading to improved efficiency. Expertise in building and maintaining strong relationships with clients at all levels while ensuring compliance with employment laws and regulations. Committed to continuous learning and staying abreast of industry advancements, eager to leverage skills for positive contributions to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Representative
Teleperformance
05.2025 - Current
- Provide first-level support to customers regarding product, order, and maintenance issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Offer personalized solutions to customers to build and maintain strong relationships.
- Coordinate with internal departments to ensure that customer issues and requests are handled effectively and appropriately.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Apply excellent call handling techniques, including active listening, empathy, and clear communication, to ensure effective customer service.
Assistant Store Manager
Mr. Puffs
01.2023 - 04.2025
- Created and implemented training programs to enhance staff knowledge and performance. Developed schedules to ensure optimal staffing levels, resulting in a percentage improvement in labour efficiency.
- Oversaw daily store operations, including inventory management, cash handling, and vendor relations. Streamlined inventory processes, reducing stock discrepancies by percentage and minimizing waste.
- Ensured all products met company standards and adhered to health and safety regulations. Conducted regular quality checks and maintained compliance with local, state, and federal guidelines.
- Identified and implemented process improvements to enhance store efficiency and customer satisfaction. Introduced new systems that streamlined operations and improved overall performance.
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive shopping experience.
Administrator Executive
Sunshine Infosys
05.2019 - 11.2022
- Developed and implemented forward-thinking strategies to enhance customer satisfaction by proactively addressing customer needs and resolving concerns.
- Provided expert guidance and support to clients, ensuring that their accounting software solutions met their specific requirements and operated smoothly.
- Conducted regular follow-up calls and check-ins to assess customer satisfaction and gather feedback for continuous improvement.
- Conducted training sessions for new customers to ensure they understood how to use the accounting software effectively and could leverage its full capabilities.
- Provided ongoing support and guidance to existing customers, addressing any issues and helping them navigate software updates and new features.
- Prepared regular sales reports and performance summaries for management, highlighting successes, challenges, and growth opportunities.
- Monitored client usage and satisfaction to identify areas for improvement and address potential issues before they impact customer loyalty.
Education
Postgraduate - Supply Chain Management – Global Logistics
Fleming College
08.2024
Postgraduate - Business
Algoma University
08.2023
Bachelor of Business Administration - undefined
Gujarat University
03.2019
Skills
- Personal Competence – Quick learner, Adaptable, Team management, Proactive thinking
- Software Skills – Microsoft Office, Outlook
- Leadership and Teamwork, Finance management, Deadline Adherence, Detail-oriented, Customs compliance, Freight forwarding
- Logistics and Operations - Inventory management, procurement, and logistics best practices
- Complaint handling
- Technical troubleshooting
- Customer success management
Certification
CIFFA – Canadian International Freight Forwarders Association
Timeline
Customer Support Representative
Teleperformance
05.2025 - Current
Assistant Store Manager
Mr. Puffs
01.2023 - 04.2025
Administrator Executive
Sunshine Infosys
05.2019 - 11.2022
Postgraduate - Business
Algoma University
Bachelor of Business Administration - undefined
Gujarat University
Postgraduate - Supply Chain Management – Global Logistics
Fleming College
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