Riddhi Talaviya
Summary
Proven leader with a track record of fostering team motivation and enhancing customer relations at Mr Puffs. Skilled in operations management and staff training, achieving significant business growth. Excelled in creating efficient, customer-focused environments, demonstrating exceptional money-handling and interpersonal skills. Forward-thinking team leader, skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mr Puffs
11.2023 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Administrative Assistant
Sunshine Infosys
05.2019 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Post-Graduate Certificate - Logistics And Supply Chain Management
Fleming College
Toronto, ON08-2024
Post-Graduate Certificate - Business
Algoma University
Brampton, ON08-2023
BBA - Bachelor of Business Administration
Gujarat University
Ahmedabad India03-2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Retail Operations
- Logistics & Supply chain
- Operations Management
Certification
CIFFA - Canadian International Freight Forwarding Association
Food Handler Certificate
Timeline
Assistant Manager
Mr Puffs
11.2023 - Current
Administrative Assistant
Sunshine Infosys
05.2019 - 11.2022
CIFFA - Canadian International Freight Forwarding Association
Food Handler Certificate
Post-Graduate Certificate - Logistics And Supply Chain Management
Fleming College
Post-Graduate Certificate - Business
Algoma University
BBA - Bachelor of Business Administration
Gujarat University
Similar Profiles
Madhav AroraMadhav Arora
Crew Member at Mr PuffsCrew Member at Mr Puffs
Kyleigh WhitterKyleigh Whitter
Cashier at Mr PuffsCashier at Mr Puffs
Dimitrios Georgoulas CPADimitrios Georgoulas CPA
President, CEO at Mr. PuffsPresident, CEO at Mr. Puffs