Riddhi Swami
Medical Office Assistant
Hamilton,ON
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2 years of relevant work experience to your team.
Overview
2
2
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Medical Office Assistant
Back2Play Paediatrics
10.2022 - 12.2023
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Pharmacy Receptionist
Om Medical Pharmacy
05.2019 - 04.2021
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Reduced incoming call response time by implementing an effective call routing system.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Diploma - Office Administration - Health Services
Mohawk College of Applied Arts And Technology
Hamilton, ON 05.2001 -
GED -
Seth B. M. High School
Gujarat, India 05.2001 -
Skills
Medical terminology 1 & 2
HIPAA Compliance
OSHA Compliance
Problem-Solving
Multitasking and Organization
Medical Terminology
Transcription of medical notes
Medical Billing
EMR Software
Certification
Medical terminology 1 & 2
Timeline
Medical Office Assistant
Back2Play Paediatrics
10.2022 - 12.2023
Medical terminology 1 & 2
08-2022
Typing
05-2022
Master in computer office expert
01-2021
Pharmacy Receptionist
Om Medical Pharmacy
05.2019 - 04.2021
Diploma - Office Administration - Health Services
Mohawk College of Applied Arts And Technology
05.2001 -
GED -
Seth B. M. High School
05.2001 -