Riddhi Shah
Kitchener,Canada
Summary
Proficient Administrative Assistant with over 6 years of office experience, specializing in administrative work, problem-solving, planning, and optimal assistance. Known for increasing productivity and relieving the workload of managerial staff. Proven efficient with an ability to quickly learn and navigate any computer software program or office filing system. Able to work under pressure. Strong knowledge of Microsoft Office, Teams, Web ex, Cisco Jabber, Outlook, SharePoint, Spreadsheet, SQL, and Analytical skills.
Overview
8
8
years of professional experience
Work History
Receptionist/Claims Customer Service Representative
Allianz Global Assistant
04.2023 - 10.2023
- Processed and managed a high volume of customer claims, ensuring accuracy and completeness of documentation for evaluation.
- Conducted thorough investigations into the validity of claims, collaborating with various departments and external sources to gather necessary information.
- Maintained meticulous and organized records of each claim, adhering to company policies and regulatory requirements.
- Effectively communicated with customers to provide updates on the status of their claims, explaining the claims process and addressing inquiries.
- Worked towards fair and prompt resolutions of claims, collaborating with cross-functional teams to achieve customer satisfaction.
- Interpreted and applied company policies and procedures related to claims processing, providing guidance to customers on policy coverage and limitations.
- Engaged in negotiations with customers and third parties to reach settlements, balancing company interests with a customer-focused approach.
- Provided exceptional customer service throughout the claims process, addressing customer concerns with professionalism and empathy.
- Ensured compliance with industry regulations and internal policies, staying informed about changes that could impact claims processing.
- Identified opportunities for process improvements in claims handling, contributing to the enhancement of customer satisfaction and operational efficiency.
- Stayed updated on industry trends through continuous learning and training, sharing knowledge with team members for collective improvement
Receptionist cum Admin Assistant
Scotiabank
09.2021 - 03.2023
- Verify Documents and information
- Schedule internal and external meetings and book meeting rooms
- Identify differences resulting from reporting processes
- Arrange travel for General Manager and Department Managers
- Preparing and providing guidance on Cash related journal entries
- Manage the calendar for General Manager
- Work in compliance with divisional health, safety, and environmental procedures
- Manage meeting minutes
- Supporting to update assess, investigating and update bank reconciliation
- Assisting to creating payroll, entering new employee’s data into internal database.
Receptionist
SWIC Immigration
10.2018 - 09.2021
- Processing different immigration applications (student/visitor/work permit/Express Entry, PNP)
- Drafting and assisting clients for visa applications and supporting documentation
- Maintained office supplies Inventory
- Recognized for assisting customer inquiries immediately
- Preparing correspondence and legal documents
- Answering the telephone and email, dealing with straightforward queries, taking detailed messages, and forwarding them to the team
- Providing ad hoc support to team members when working on projects, document production, etc
- Assisting to creating payroll, collecting timesheets Monthly basis and calculate allowances.
Receptionist
Macroglobal Immigration
01.2016 - 10.2018
- General filing of client documents and file retrieval
- Photocopying, Faxing, email correspondence, and documents
- Writing meetings minutes
- Accessing email and voicemail for the team in their absence
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Assisting with Immigration Law Clerk caseload as required in their absence
- Assisting to creating payroll.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Education
Master of commerce -
Gujarat University
05.2008
Skills
- Project Management Skills
- Leadership Skills
- Multitasking Skills
- Creative Problem-Solving Skills
- Office Technology Skills
- Customer Service Skills
- Administrative Support Skills
- Inventory Control Skills
- Scheduling Skills
- Exceptional Customer Service
References
References available upon request.
Languages
English
Full Professional
Timeline
Receptionist/Claims Customer Service Representative
Allianz Global Assistant
04.2023 - 10.2023
Receptionist cum Admin Assistant
Scotiabank
09.2021 - 03.2023
Receptionist
SWIC Immigration
10.2018 - 09.2021
Receptionist
Macroglobal Immigration
01.2016 - 10.2018
Master of commerce -
Gujarat University
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