Riddhi Shah
Summary
Professional with expertise in Human Resource Management and a background in Banking and Customer Service. Proven success in talent acquisition, policy implementation, and aligning HR strategies with organizational goals. Skilled in team leadership and delivering excellent customer service. Seeking opportunities to leverage my knowledge and skills.
Overview
3
3
years of professional experience
Work History
Cashier
Housing Development Finance Corporation Bank
05.2023 - 11.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Welcomed customers and helped determine their needs.
Customer Service Executive
Engage Business Services
09.2021 - 06.2022
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Conducted procurement of materials by performing analysis of vendor proposals
Customer Service Executive
Concentrics Private Limited
09.2020 - 04.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Reduced credit card fraud by identifying potential fraudulent behaviors and escalating it to the appropriate authority
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Education
Post-Degree Certificate - Human Resource Management
The Maharaja Sayajirao University of Baroda
Vadodara, India06.2020
Bachelor of Commerce - Human Resource Management
The Maharaja Sayajirao University of Baroda
Vadodara, India06.2019
Skills
- Customer Service
- Analytical thinking
- Talent acquisition
- Cash Handling
- Written and Verbal Communication
- Conflict Resolution
- Inventory Control
- Teamwork and Collaboration
Languages
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Software
Microsoft Word
Microsoft Excel
Microsoft Power point
Canva
Timeline
Cashier
Housing Development Finance Corporation Bank
05.2023 - 11.2023
Customer Service Executive
Engage Business Services
09.2021 - 06.2022
Customer Service Executive
Concentrics Private Limited
09.2020 - 04.2021
Post-Degree Certificate - Human Resource Management
The Maharaja Sayajirao University of Baroda
Bachelor of Commerce - Human Resource Management
The Maharaja Sayajirao University of Baroda
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