RIDDHI PATEL
SPORT CHEK
Brampton,Canada
3
Languages
1
Certification
8
years of professional experience
Dynamic retail management professional with over 5 years of comprehensive experience in store operations, team leadership, and customer service excellence. Proven track record in supervising teams of 15+ associates, enhancing departmental performance, and fostering employee development through effective coaching and training. Expertise in inventory management, merchandising strategies, and cash handling ensures operational efficiency while upholding high standards of customer satisfaction. Committed to driving sales growth and implementing loss prevention measures that protect company assets and elevate the overall shopping experience.
Work History
Operations / Department Sales Manager
4 Years 2 Months- Oversaw daily management of soft goods and footwear departments to enhance merchandising effectiveness and achieve operational targets.
- Implemented coaching strategies for a team of 50+ associates, focusing on achieving sales targets and departmental KPIs.
- Analyzed department performance data and developed initiatives to optimize sales processes, improve customer engagement, and increase operational efficiency.
- Oversaw inventory control processes and stock replenishment to maintain product organization and accuracy. Implemented merchandising standards to capitalize on sales opportunities.
- Conducted onboarding sessions to equip new employees with essential knowledge of company policies, product details, customer service expectations, and operational protocols.
- Managed workforce scheduling and implemented opening and closing protocols to ensure adherence to cash handling and financial control standards.
- Managed customer complaints and escalations while promoting high standards of service excellence. Championed loss prevention initiatives and aligned with store-wide business goals.
Front End Supervisor
1 Year 4 Months- Supervised front-end operations, cashiers, and customer service activities to ensure seamless daily operations.
- Monitored front-end performance, assigned daily tasks, and supported operational efficiency and loss prevention.
- Managed cash reconciliation, deposits, register procedures, and compliance with cash-handling policies.
- Resolved customer concerns and escalations to uphold customer satisfaction and service standards.
- Monitored front-end performance, assigned daily tasks, and supported loss prevention initiatives.
Business Development Assistant Manager
7 Months- Coordinated business development activities, addressed customer inquiries, facilitated admissions, and managed client relationships to enhance engagement.
- Conducted customer consultations, identified client needs, and recommended appropriate education and career services.
- Built relationships with prospective students, clients, and business partners to support customer acquisition and retention.
- Maintained comprehensive customer records and lead information, streamlined follow-up activities and payments, and supported employee onboarding and training to improve operational efficiency.
Education
Diploma - Computer Engineering Technician
Bachelor of Engineering - Computer Engineering
Skills
Sales strategy
KPI management
Inventory Management
Loss prevention strategies
Visual merchandising strategies
Retail Operations
Coaching strategies
Employee training
Workforce planning
Financial management
Team collaboration
Sales performance analysis
Supply chain management
Conflict resolution
Customer service expertise
Talent acquisition
Certification
- CCNA
- Cisco CyberOps Associate
- Network Security
- IT Essentials
- Google Analytics
Languages
English
Hindi
Gujarati
Timeline
Operations / Department Sales Manager
SPORT CHEK
07.2022 - CurrentRead More
Front End Supervisor
VALUE VILLAGE
03.2021 - 07.2022Read More
Business Development Assistant Manager
EDUCOR CAREERS
01.2019 - 08.2019Read More
Gujarat Technological University
Bachelor of Engineering from Computer Engineering
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Northern College
Diploma from Computer Engineering Technician
Read More