RIDDHI PATEL
Winnipeg,MB
Summary
Dynamic professional with a proven track record at Avis Budget Group, excelling in customer service and operational coordination. Skilled in appointment scheduling and upselling, consistently surpassing sales quotas. Recognized for enhancing team efficiency through data-driven insights, while maintaining meticulous records, and fostering strong client relationships.
Overview
13
13
years of professional experience
Work History
Rental Sales Agent/Office Administrator
Avis Budget Group
05.2025 - Current
- Welcome clients and assess vehicle rental needs to deliver tailored solutions with high satisfaction rates.
- Process rental agreements, verify driving credentials, and secure payments using internal systems.
- Upselling insurance, navigation add-ons, and vehicle upgrades, consistently exceeding sales quotas each month.
- Conducts thorough pre- and post-rental vehicle inspections, documenting damage, and coordinating repairs.
- Monitor fleet inventory to facilitate vehicle availability across multiple branches efficiently.
- Manage calendars and arrange appointments to ensure smooth office operations daily.
- Responds promptly to inquiries via phone and email, while maintaining professional communication standards.
- Records rental contracts and personnel data in company systems, ensuring accuracy and data security.
- Prepare and submit daily fuel consumption and mileage logs ("gas sheets"), ensuring accurate expense tracking.
- Monitor and report staff productivity metrics, highlighting performance trends to upper management.
- Contribute to weekly operational review meetings with data insights that improved staff efficiency by 15%.
- Provide excellent customer service to enhance client satisfaction.
Food Service Supervisor
SUBWAY
12.2022 - Current
- Led and coordinated team activities to ensure efficient operations.
- Maintained accurate records of meal costs and staff hours.
- Directed and delegated employee tasks to enhance workflow and maximize productivity.
- Managed and monitored meal service to maintain high-quality standards.
- Maintained comprehensive records, including meal expenses and employee work hours, to support data-driven decisions.
- Developed and implemented work schedules while conducting performance evaluations to boost team effectiveness.
- Mentored and trained employees, fostering skill development, and operational excellence.
- Supervised and enforced cleanliness standards across food service areas and equipment, ensuring compliance with hygiene protocols.
Administrative Assistant
AwareSt Overseas
05.2019 - 02.2022
- Managed communication channels, ensuring professional client interactions.
- Coordinated procurement of office supplies and equipment, ensuring smooth operations and availability across teams.
- Monitored inventory levels and liaised with vendors to maintain optimal stock levels.
- Created detailed reports, spreadsheets, and documentation using Microsoft Excel, Word, and Adobe PDF for operational planning.
- Streamlined office operations to enhance daily functionality.
- Scheduled meetings, appointments, and travel for students and management, ensuring smooth logistics.
- Facilitated payroll and employee documentation, ensuring accurate and prompt submission.
- Handled calls, emails, and correspondence, maintaining strong client and partner communication.
- Managed data entry with precision, safeguarding accuracy, and confidentiality.
- Processed applications and payments efficiently to support seamless workflows.
- Oversaw office operations and supply inventory, enhancing workplace efficiency.
- Efficiently handled multiple tasks, including urgent operational challenges, while maintaining attention to detail and deadlines.
- Addressed staff concerns and provided solutions in a professional and timely manner.
Accounts Executive
Ghanshyam Parekh & Associates
04.2017 - 04.2019
- Executed payroll and managed accounts receivable/payable accurately.
- Conducted thorough financial reconciliations and audits.
- Prepared and deposited monthly TDS, and filed TDS returns with accuracy and compliance.
- Organized and administered accounting systems for individuals and establishments.
- Audited financial transactions to ensure accuracy and adherence to regulations.
- Created asset, liability, and capital account entries to maintain precise records.
- Resolved financial discrepancies through detailed account analysis.
- Verified documentation and requested disbursements to process payments efficiently.
Jr. Account Assistant
Parklane Cars Private Ltd
06.2012 - 06.2013
- Balanced accounts using both manual and computerized systems.
- Prepared payroll, and facilitated timely bill payments.
- Maintained accurate financial records and balanced accounts using both manual and computerized bookkeeping systems.
- Posted general entries, and reconciled accounts to ensure accuracy and compliance.
- Calculated and prepared payroll checks, along with payments for utilities, taxes, and other expenses.
- Organized and preserved records of financial transactions and bills.
- Performed general office duties as needed to support daily operations.
Education
Master in business administration (M.B.A international) -
Anglia Ruskin University
London, United Kingdom01.2015
Master in business administration (M.B.A specialization in Finance) - Finance
Gujarat Technological University
Anand , Gujarat.01.2012
Bachelor of Business Administration (B.B.A) -
S.P University
Anand , Gujarat.01.2010
Skills
- Appointment scheduling and operational coordination
- Office organization and Microsoft Office proficiency
- Customer service excellence and relationship management
- Time management and attention to detail
- Written and verbal communication
- Document preparation and record keeping
- Team collaboration and office coordination
- Inventory monitoring and confidentiality management
- Up-selling tactics
References
References available upon request.
Areas Of Interest
- Always Perform Beyond.
- Researching and developing.
- Communication skills; including report writing and negotiation.
- Proficiency in using computer, word processing, internet.
- Fluency in English, Hindi, and Gujarati.
- Managerial skill.
- Leadership and teamwork abilities.
- Willing to work under business challenging situation.
Timeline
Rental Sales Agent/Office Administrator
Avis Budget Group
05.2025 - Current
Food Service Supervisor
SUBWAY
12.2022 - Current
Administrative Assistant
AwareSt Overseas
05.2019 - 02.2022
Accounts Executive
Ghanshyam Parekh & Associates
04.2017 - 04.2019
Jr. Account Assistant
Parklane Cars Private Ltd
06.2012 - 06.2013
Master in business administration (M.B.A international) -
Anglia Ruskin University
Master in business administration (M.B.A specialization in Finance) - Finance
Gujarat Technological University
Bachelor of Business Administration (B.B.A) -
S.P University