Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

RIDDHI PATEL

Etobicoke,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Pizza Pizza
06.2020 - 10.2021
  • With over 2+ years of experience in telephone customer service, including sales and customer care
  • Aiming to use my proven skills to effectively fill the managerial role in your company
  • Handle 60+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
  • Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Digital Marketing Specialist | SEO Specialist

SkylinkTechnology
02.2018 - 04.2019
  • Increased brand visibility by developing and implementing data-driven digital marketing strategies.
  • Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
  • Enhanced user experience on the company website through strategic design updates and content improvements.
  • Strengthened online presence by creating engaging social media content and managing multiple platforms.
  • Optimized email marketing campaigns to maximize open rates, click-through rates, and conversions.
  • Monitored digital marketing analytics, identifying trends and making data-driven adjustments to improve performance.
  • Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
  • Utilized project management tools to ensure seamless execution of complex multi-channel campaigns within tight deadlines.
  • Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.

• Customer Service Representative

Spanser company
2016.01 - 2018.01

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  • Greeted customer and provided excellent customer service
  • Handled credit transaction quickly and accurately
  • Handle 80+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant order information, providing product knowledge, and cancelling order.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor - Computer Application

2014

Skills

  • Data Collection
  • Report Generation
  • Appointment Scheduling
  • Data Entry
  • Call Management
  • Product Knowledge
  • Documentation
  • Order Processing
  • Microsoft Excel
  • Microsoft Office Suite
  • Microsoft PowerPoint

Accomplishments

  • Day Monday Tuesday Wednesday Thursday Friday Saturday Sunday
  • Time 8am - 7 pm 8am - 7 pm 8am - 7 pm 8am - 7 pm 8am - 7 pm - -
  • Summary of Professional Experience
  • Oral Communication Skills – Friendly, approachable and able to effectively communicate with clients and staff
  • Organization – Excellent organizational skills and able to prioritize when faced with a number of tasks
  • Reliability – Punctual worker who uses time effectively to meet deadlines
  • Teamwork – Excellent team player who works willingly and respectfully with others

Languages

English
Professional Working
Hindi
Native or Bilingual

Timeline

Customer Service Representative

Pizza Pizza
06.2020 - 10.2021

Digital Marketing Specialist | SEO Specialist

SkylinkTechnology
02.2018 - 04.2019

• Customer Service Representative

Spanser company
2016.01 - 2018.01

Bachelor - Computer Application

RIDDHI PATEL