Riddhi Mehta
Toronto,Canada
Summary
Dental professional prepared for role with focus on delivering comprehensive patient care and efficient treatment coordination. Adept in managing patient schedules and collaborating with dental teams to achieve optimal results. Reliable and adaptable, excelling in dynamic environments with strong emphasis on teamwork and patient satisfaction.
Versatile professional serving as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
14
14
years of professional experience
Work History
Volunteer Coordinator
Kos Dental Studio
03.2025 - Current
- Having hands on experience on ORYX Dental software.
- Assisting dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
Dental Treatment Coordinator
Beyond Dental
02.2024 - 01.2025
- Worked on DENTRIX dental software.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Coordinated continuing education opportunities for dental staff members, promoting professional development within the practice environment.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Pharmacy Assistant Volunteer
Shoppers Drug Mart Pharmacy
12.2023 - 02.2024
- Provided critical, versatile support to pharmacist
- Entered, filled, and dispensed prescriptions, providing high-quality patient service
- Performed translation services to assist Hindi-speaking patients
- Helped facilitate COVID and flu shots
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Reported order discrepancies to team leader or other manager.
Front Store Supervisor
Shoppers Drug Mart
09.2022 - 01.2024
- Prepare product assortment and stocking food and other inventory
- Demonstrated excellent Interpersonal and customer service skills by helping customers in person and on calls
- Use databases, intranet, and SharePoint sites to review delinquent checks, submit daily deposits, report shortages of overages, and other required reports
- Responsible for verification and management of money receipts, Lockbox vendor receipts and applications
- Printed planograms and labels, done overstock and keep a check of the inventory
- Maintained a clean and organized store environment, ensuring optimal product presentation and easy navigation for customers.
- Fostered a positive work culture that promoted teamwork, open communication, and continuous learning among staff members.
- Supported marketing initiatives such as seasonal promotions or special events by coordinating impactful in-store displays and signage.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Hospital Administrator and Med- Legal Proofreader
Narayan Trust Hospital
09.2020 - 08.2022
- Coordinated the care of 300+ patients in a long-term care facility and managed electronic calendars
- Acted as an onsite managing dentist for a busy practice with 3000+ active patients
- Worked closely with specialists and laboratories scheduling meetings, receiving, and reviewing documents
- Transcribed physicians written orders and edited Med- legal reports and made sure that all the questions asked by the Referral professionals were answered
- Managed admission and sales staff to ensure compliance with state rules and regulation
- Reviewed and approved over 60 financial and medical applications a week, filled out reimbursement forms, organized contract agreements, coordinated meetings, tracking bills and invoices making purchase orders and administration of DocuSign records
- Coordinated interdepartmental activities, triage telephone calls and ensured timely processing of the inquiries
- Coordinated administrative operations to improve hospital efficiency and patient care.
- Assisted with ongoing research helping clinical fellows and students with the documentation
- Led initiatives to improve hospital accreditation status.
- Created internal procedures to develop, maintain and implement strategic initiatives
- Negotiated contracts with vendors to secure competitive pricing on medical supplies and equipment, reducing expenses while maintaining quality standards.
Treatment coordinator and healthcare administration specialist
Community Health Clinic
07.2011 - 08.2020
- Prepared 5+ detailed reports monthly for patient service coordinators to enhance clinic efficiencies
- Conducted weekly meetings with the owner and other staff members regularly to discuss the progress of ongoing cases and patient issues
- Organization and proper documentation of admissions, discharges and test reports
- Assisted with payroll submissions and other human resource administrative tasks
- Promoted the confidentiality and privacy of patients by strictly following HIPPA regulations
- Promoted a positive image of the facility to physicians, patients, and insurance companies
- Prepared correspondence drafts collected data and made power point presentations on improvements required in the hospital
- Assisted with front desk administrative duties including patient registration, scheduling, and updating EHRs
- Liaised with specialists to arrange necessary referrals and follow-up appointments.
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
Education
Post Graduate Diploma ( With Honours) - Health Care Management
NORTHERN COLLEGE (PURES CAMPUS)
04.2024
Ontario College Certificate (with Honours) - Pre Health Sciences
NORTHERN COLLEGE (PURES CAMPUS)
04.2023
Bachelor's In Dental Surgery - Dentistry
RAJASTHAN UNIVERSITY OF HEALTH SCIENCES
India12.2010
Skills
- Advanced skills in MS Office (Word, PowerPoint, Excel, Outlook)
- Medical Terminology
- Medical transcription
- Medical Dicta-Typing
- Experience with DocuSign
- Experience with DENTRIX Dental Software
- Gaining Experience with ORYX Dental Software
- Insurance and benefits negotiation
- Skilled in working with multidisciplinary teams to provide highest level of patient care
- Organization and Time Management
- Customer service
- Hospital logistics
- Proofreading skills
- Versed in Health law and ethics
- Leadership
- Problem solving
- Business administration
- Data analysis
- Budgeting
- Excellent verbal and written communication skills
Languages
English
Full Professional
French
Elementary
Hindi
Native or Bilingual
Timeline
Volunteer Coordinator
Kos Dental Studio
03.2025 - Current
Dental Treatment Coordinator
Beyond Dental
02.2024 - 01.2025
Pharmacy Assistant Volunteer
Shoppers Drug Mart Pharmacy
12.2023 - 02.2024
Front Store Supervisor
Shoppers Drug Mart
09.2022 - 01.2024
Hospital Administrator and Med- Legal Proofreader
Narayan Trust Hospital
09.2020 - 08.2022
Treatment coordinator and healthcare administration specialist
Community Health Clinic
07.2011 - 08.2020
Post Graduate Diploma ( With Honours) - Health Care Management
NORTHERN COLLEGE (PURES CAMPUS)
Ontario College Certificate (with Honours) - Pre Health Sciences
NORTHERN COLLEGE (PURES CAMPUS)
Bachelor's In Dental Surgery - Dentistry
RAJASTHAN UNIVERSITY OF HEALTH SCIENCES
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