Summary
Overview
Work History
Education
Skills
Languages
why choose me
Timeline
Generic

RIDDHI MARU

Toronto,ON

Summary

A highly skilled and results-driven Call Center Professional with a proven track record of delivering exceptional customer service and efficient issue resolution. Adept at managing high call volumes, maintaining professional and courteous communication, and consistently exceeding performance metrics. Recognized for strong problem-solving abilities, active listening, and the ability to foster positive customer relationships. Seeking an opportunity to contribute to a dynamic call center team, leveraging expertise to enhance customer satisfaction and operational efficiency.

Overview

3
3
years of professional experience

Work History

Customer Care Coordinator

Walmart
04.2024 - Current
  • Delivered high-quality customer support via phone, email, and chat, ensuring timely and effective resolutions.
  • Managed an average of 100+ inbound and outbound calls per day, ensuring prompt and accurate resolution of customer inquiries.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created customer support strategies to increase customer retention.

Customer Service Support Associate

SRS Green Technologies Pvt Ltd.
01.2022 - 11.2022
  • Assisted in upselling and cross-selling, leading to a 15% increase in sales revenue.
  • Provided training and mentorship to newly hired representatives, improving team efficiency and overall service quality.
  • Collaborated with cross-functional teams to identify and eliminate process bottlenecks, improving call response time by 20%.

Education

BBA - Human Resources Management

Humber Institute of Technology And Advanced Learning
Toronto, None

Skills

  • Proficient Issue Analysis
  • Strong Task Prioritization
  • Customer Loyalty Development
  • CRM Software Expertise
  • KPI-Driven Focus

Languages

English
Native or Bilingual
Hindi
Full Professional
Gujarati
Full Professional

why choose me

With strong communication skills, a customer-first approach, and a proven track record of exceeding performance goals, I consistently deliver exceptional service. My adaptability and empathy ensure efficient, high-quality resolutions, making me a valuable asset to any customer service team.

I look forward to the opportunity to discuss how my skills and experience can benefit your organization.

Timeline

Customer Care Coordinator

Walmart
04.2024 - Current

Customer Service Support Associate

SRS Green Technologies Pvt Ltd.
01.2022 - 11.2022

BBA - Human Resources Management

Humber Institute of Technology And Advanced Learning
RIDDHI MARU