RIDDHI BABBAR
Brampton,ON
Summary
Dynamic professional with extensive experience at Cira Health Solution, excelling in customer communication and problem-solving. Proven track record in enhancing client satisfaction through organized schedule coordination and attention to detail. Skilled in developing electronic medical records, ensuring efficient operations and effective resolution of client concerns.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Cira Health Solution
, Canada
10.2021 - Current
- Ensuring regular proactive communication with clients to deliver an excellent client experience.
- Assist with daily issues/concerns from both internal and external clients. Escalate appropriately for support to ensure resolution to client satisfaction.
- The complete quoting process from Assessors, and to clients when required per the Operational Excellence plan.
- Assign appropriate Assessors and/or schedule assessments either through direct contact or use of scheduler system complying to the process of selection for appropriate assessor.
Assessment Center Coordinator
Cira Health Solution
, Canada
05.2021 - 09.2021
- Responsible for completing the day-to-day operation of the assessment centers that complete independent medical assessments, including answering phones and responding to our customer's needs.
- Daily review of Assessment Centre Schedules and reporting of results to Team Lead.
- Adherence to strong communication and exceptional customer skills.
- Make recommendations for workflow efficiencies using a collaborative approach.
- Resolve day-to-day Claimant questions/issues and escalate as required.
Consultant Physiotherapist
All India Women Conference
Mumbai, India
11.2013 - 07.2019
- Responsibility to assess the patient thoroughly and diagnosing the condition.
- Planning the treatment protocol.
- Evaluation and progress of the patient after the commence of the treatment.
Education
Diploma - Office Administration - Health Service
Georgian College
Barrie, Ontario, Canada04.2021
Fellowship -
Fellowship in Orthopedics Rehabilitation
Hyderabad, India03.2012
Bachelor - Physiotherapy
Rajiv Gandhi University of Health Science
Karnataka, India11.2011
Skills
- Customer communication
- Outcome-focused
- Organized
- Attention to detail
- Proficient in computer applications
- Development of electronic medical records
- Problem solving
- Schedule coordination
Certification
- Mulligan Concept, 04/01/11, 05/31/11
- Sports Taping Techniques, 07/01/11
- MET, MFR, High Velocity Thrust, 03/01/12
Training
- Pulmonary Rehabilitation, 10/01/10
- National Update on Neuro Physiotherapy, 12/01/09
Voluntary Experience
Georgian College, Open House, 02/01/20
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Professional
Marathi
Limited
Punjabi
Limited
Timeline
Referral Coordinator
Cira Health Solution
10.2021 - Current
Assessment Center Coordinator
Cira Health Solution
05.2021 - 09.2021
Consultant Physiotherapist
All India Women Conference
11.2013 - 07.2019
Diploma - Office Administration - Health Service
Georgian College
Fellowship -
Fellowship in Orthopedics Rehabilitation
Bachelor - Physiotherapy
Rajiv Gandhi University of Health Science