Ridda Attiah
Operations Coordinator
Montreal,QC
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Summary
Operations Coordinator supporting scheduling, documentation, and day-to-day service continuity in fast-moving community programs. Handles participant records, staffing plans, emergency protocols, and compliance files while keeping information organized for decision-making. Improves workflow reliability through clear procedures, accurate reporting, and responsive coordination across teams.
Overview
6
6
years of professional experience
1
1
Language
Work History
TUKIMUT AFTERSCHOOL PROGRAM COORDINATOR
Inuuqatigiit Centre
Ottawa, Ontario
01.2022 - Current
- Coordinated planning and delivery of 100+ programs annually leveraging participant information, program records, and operational data to arrange schedules, staffing, and resources for 250+ youth participants.
- Oversaw and mentored 10 part-time staff and volunteers, coordinating daily activities and ensuring adherence to established procedures and safety standards.
- Facilitated onboarding and training programs for youth workers, resulting in 25% decrease in reportable safety incidents.
- Coordinated community engagement initiatives that increased participation among Inuit families.
- Evaluated program demands and participation stats to recognize gaps, refine programming, and elevate service delivery throughout the year.
TRANSPORTATION ASSISTANT
Ottawa Student Transportation Authority (OSTA)
01.2021 - 01.2022
- Processed 50-60 client escalations weekly and resolved 20+ transportation issues daily, ensuring service continuity through effective use of information and established procedures.
- Integrated transportation databases and scheduling systems to accurately organize daily student transportation and maintain up-to-date records.
- Evaluated transportation data and reports to uncover discrepancies, resolve errors, and perform updates that bolster data accuracy and support operational decision-making.
- Prioritized requests based on SLA deadlines while maintaining precise documentation and adhering to transportation policies.
CENSUS ENUMERATOR
Statistics Canada
02.2021 - 09.2021
- Gathered and administered sensitive household data for 200+ households each week through CATI system and EQ portal, ensuring accuracy by cross-referencing with address register/SBR.
- Validated respondent data to uphold information integrity and completeness while adhering to federal privacy, security, and confidentiality protocols.
- Oversaw caseload of residence files, scheduled follow-ups, tracked call attempts, and documented outcomes to achieve response-rate and productivity goals.
- Achieved placement in top 10% for data coding and sorting
Education
Community & Justice Services -
06-2019
Skills
Program coordination
Data analytics
Compliance
Client experience
Customer support
Project coordination
Process improvement
Stakeholder management
Training coordination
Resource planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 10 staff members.
Languages
English
Bilingual or Proficient (C2)
Timeline
TUKIMUT AFTERSCHOOL PROGRAM COORDINATOR - Inuuqatigiit Centre
01.2022 - Current
CENSUS ENUMERATOR - Statistics Canada
02.2021 - 09.2021
TRANSPORTATION ASSISTANT - Ottawa Student Transportation Authority (OSTA)
01.2021 - 01.2022
Algonquin College - Community & Justice Services,