Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ridam Kohli

Summary

Dynamic and customer-focused professional with extensive experience in retail and hospitality environments. Proven track record in delivering exceptional service as a cashier, server, and customer service representative. Adept at handling transactions, managing customer inquiries, and creating positive interactions to enhance overall customer satisfaction. Skilled in multitasking, problem-solving, and maintaining a high level of professionalism in fast-paced settings. Strong communicator with a commitment to contributing to team success and exceeding performance goals.

Overview

3
3
years of professional experience

Work History

Cashier

Rona
01.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Sales Associate

IQOS
09.2023 - 04.2024
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Server & Host

Tandoori Flame
09.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed strong rapport with customers through genuine hospitality efforts leading to repeat business.

Customer Service Representative

Amazon.in
10.2022 - 08.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Concentrix
01.2022 - 10.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

BBA -

Capilano University
North Vancouver, BC
09.2025

Skills

  • Strong Work Ethic
  • Customer Assistance
  • Work Ethic and Integrity
  • Cash Handling
  • Patience and Empathy
  • Safe Food Handling

Languages

English
German
Hindi
Punjabi

Timeline

Cashier

Rona
01.2024 - Current

Sales Associate

IQOS
09.2023 - 04.2024

Server & Host

Tandoori Flame
09.2023 - 01.2024

Customer Service Representative

Amazon.in
10.2022 - 08.2023

Customer Service Representative

Concentrix
01.2022 - 10.2022

BBA -

Capilano University

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Ridam Kohli