Rida Masood
Brampton,ON
Summary
Dedicated and motivated individual seeking a Pest Control Technician position, leveraging strong sales, teamwork, and customer service skills to excel in the role. Eager to contribute to a professional pest control team and provide effective solutions to clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE MANAGER
BarBurrito
07.2019 - 06.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
ASSET PROTECTION SPECIALIST
Walmart Distribution Center
10.2018 - 02.2019
- Implemented and monitored processes to reduce property or nancial losses.
- Oversaw distribution and return of all store access keys to employees.
- Monitored surveillance cameras to deter and respond to theft.
LOSS PREVENTION OFFICER
Wal-Mart
04.2016 - 01.2018
- Responded to emergency situations and events of theft, quickly apprehending perpetrators.
- Protected store property by keeping note of inventory and identifying high-risk merchandise.
- Conducted daily store walk-throughs to identify potential security risks.
- Completed incident reports and activity logs for accurate, current records.
Volunteer Program Coordinator
Ray Of Hope
05.2016 - 04.2017
- Assisted vulnerable members of community
- Provided personal services to children, youth at risk, abused women, persons struggling with addictions and mental health issues.
- Developed and maintained relationships with external partners to facilitate program operations.
Voluntary Worker
Cambridge Food Bank
07.2012 - 07.2013
- Planned and organized different activities for kids at the event.
- Maintained clean, neat, and operational facilities to serve program needs.
- Greeted visitors, answered questions and assisted with individual needs or requests.
Education
Diploma - Protection, Security And Investigation
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2016
Certificate - Office Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON09.2013
Skills
- Customer Service Management
- Client Acquisition & Retention
- Documentation & Report Writing
- Multilingual: English, Urdu & Punjabi
- MS Office Suite: Word, Excel
- Time Management
- Sales Goal Attainment
Certification
- First Aid/CPR Certified - Level C
- Structural Exterminator License - In Progress
Timeline
CUSTOMER SERVICE MANAGER
BarBurrito
07.2019 - 06.2022
ASSET PROTECTION SPECIALIST
Walmart Distribution Center
10.2018 - 02.2019
Volunteer Program Coordinator
Ray Of Hope
05.2016 - 04.2017
LOSS PREVENTION OFFICER
Wal-Mart
04.2016 - 01.2018
Voluntary Worker
Cambridge Food Bank
07.2012 - 07.2013
Diploma - Protection, Security And Investigation
Conestoga College Institute of Technology And Advanced Learning
Certificate - Office Administration
Conestoga College Institute of Technology And Advanced Learning
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