Rida Khokhar
Calgary,AB
Summary
Proven Clinic Manager at Resolve Medicine, adept in clinical management and staff supervision, significantly improved patient satisfaction and operational efficiency. Skilled in healthcare administration and critical thinking, I excel in streamlining processes and enhancing team performance. Achieved notable reductions in wait times and optimized inventory, demonstrating a strong results-driven approach with a focus on compassionate patient care.
Overview
3
3
years of professional experience
Work History
Clinic Manager
Resolve Medicine
08.2023 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Improved patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Improved inventory management processes, ensuring timely availability of medical supplies while reducing wastage.
- Coordinated with healthcare professionals to ensure high-quality patient care and services.
Medical Office Assistant
Resolve Medicine
02.2022 - 07.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Education
Diploma - Medical Office Assistant
CDI College
Calgary, AB03.2023
Bachelor In Business Administration - Human Resource Management
Institute of Business Management
Karachi, Pakistan12.2018
Skills
- Administrative Leadership
- Employee Training
- Clinical management
- Scheduling appointments
- Healthcare administration
- Patient Care Coordination
- Critical Thinking
- Decision-Making
- Training and mentoring
- CPR/AED
- Inventory and restocking
- Staff Supervision
- Problem Identification
- Electronic Medical Record Software
- Medical clinical procedures
Languages
English
Full Professional
Urdu/Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Clinic Manager
Resolve Medicine
08.2023 - Current
Medical Office Assistant
Resolve Medicine
02.2022 - 07.2023
Diploma - Medical Office Assistant
CDI College
Bachelor In Business Administration - Human Resource Management
Institute of Business Management
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