Muhammad Ikram
Scarborough,Canada
Summary
Focused Integrated Business Solution Specialist well-versed in automotive parts, inventory, and operational management. Excellent leadership, scheduling and problem-solving abilities. Offering 15 years of progressive experience in the automotive field.
Overview
22
22
years of professional experience
Work History
Team Lead - Integrated Business Solution
NAPA Auto Parts - City Of Toronto
01.2018 - Current
- Accountable for achieving store targets: gross margins, inventory levels, customer service levels, as well as compliance with UAP/City of Toronto operations, standards, and procedures.
- Managed, motivated, trained, and mentored employees to be productive and engaged in work.
- Customized inventory management for government, transportation, and commercial.
- Worked with vendors to place new orders, handle shortages and resolve defective parts issues.
- Handled City of Toronto's fleet parts warranty issues.
- Responsible for inventory management and store audit.
- Managed the business by integrating M5 and TAMS.
- Followed up on backorders and hunted for new vendors.
Store Manager - Automotive Parts
PartSource/Canadian Tire
03.2012 - 12.2017
- Implemented strategies and tools for improving the effectiveness and efficiency of store operations.
- Produced and analyzed reports regarding sales and inventory
- Developed budgets to achieve sales and financial targets and controlled costs to ensure adequate resourcing of the parts departments within budgetary limits.
- Hiring and training new staff members.
- Conducted monthly health and safety joint committee meetings.
- Maintained existing trade parts accounts and developed new business channels and accounts through regular liaison with existing customers.
- Worked closely with workshops, service departments, and warranty sections.
- Conducted meetings with local vendors like NGK, Denso, Delphi, Champion, Castrol, Magna Power Batteries, and Walker Exhaust System.
- Mitigated business risks by working closely with staff members and assessing performance.
- Responsible for inventory management and excelling 95%+ in store audits.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Store Manager - Automotive Parts
Carquest Auto Parts
02.2008 - 01.2012
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point-of-sale opening and closing procedures. Responsible for promoting commercial and retail sales.
- Responsible for hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques.
- Reconciled daily sales transactions to balance and log day-to-day revenue. Responsible for account receivables
Account Manager
Motorcade Industries Limited
03.2006 - 01.2008
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Responsible for building and maintaining quality business relationships with existing and new customers by implementing national, regional, and district-level sales development initiatives.
- Worked with various sales teams at the regional and corporate levels.
- Worked with district sales manager and store managers to develop sales development plans for growing business with existing customers.
Parts Manager
Hyundai/Kia Motors
04.2002 - 01.2005
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Located new vendors with better costs per unit and set up favourable terms and pricing structures to reduce company expenses.
- Set employee schedules for consistent staff coverage and delegated work assignments based on experience and strengths.
- Provided timely, insightful and accurate reports to upper management.
Education
Certificate - Automotive Service Advisor
Centennial College of Applied Arts And Technology
Scarborough, ON05.2013
Certificate - Operations And Supply Chain Management
University of Toronto
Toronto, ON05.2012
MBA - Human Resource Management
Preston University of Science And Technology
06.2002
Bachelor of Science - Mechanical Engineering
Mehran University of Engineering And Technology
08.1998
Skills
- Results Driven
- Conflict Management
- Customer Oriented
- Decision Making and Problem Solving
- Profit Maximization Techniques
- Vehicle Maintenance
- Staff Training
- Digital and Physical Counts
- Inventory and Data Analysis
Trainings
- Heavy Duty Parts Training - Quinte Autoparts, Belleville
- Store Management Onboarding Program - CarQuest University, USA
- Walker Convertor Diagnostic Workshop - USA
- Oil and Lubrication Technology - CarQuest Technical Institute, Toronto
- Hybrid Vehicle Service - CarQuest Technical Institute, Toronto
- Hyundai Automotive Service Advisor - Dubai
- Automotive Sensors and Actuators - Dubai
- Fundamental of Electrical and Electronics - Dubai
- Hyundai Sante-FE New Model Training - Dubai
- Hyundai/Kia Hi-Scan Pro Training - HMC, Korea
- Fundamentals of Diesel Engine - Nisan Motors, Pakistan
- SHELL Lubricants - SHELL, Pakistan
Affiliations
- Associate Member (Technical Specialist) of Ontario Association of Certified Engineering Technicians & Technologists
- Member of Automotive Industries Association of Canada
- Member of the Society of Automotive Engineers
Automotive Parts Software Specialization
- Total Automotive Management System (TAMS - NAPA)
- Cargo Delivery Management Software (NAPA)
- SAP Concur (NAPA)
- M5 (City of Toronto)
- Exploris (CarQuest)
- Parts Watch (PartSource)
- Activant (PartSource)
Timeline
Team Lead - Integrated Business Solution
NAPA Auto Parts - City Of Toronto
01.2018 - Current
Store Manager - Automotive Parts
PartSource/Canadian Tire
03.2012 - 12.2017
Store Manager - Automotive Parts
Carquest Auto Parts
02.2008 - 01.2012
Account Manager
Motorcade Industries Limited
03.2006 - 01.2008
Parts Manager
Hyundai/Kia Motors
04.2002 - 01.2005
Certificate - Automotive Service Advisor
Centennial College of Applied Arts And Technology
Certificate - Operations And Supply Chain Management
University of Toronto
MBA - Human Resource Management
Preston University of Science And Technology
Bachelor of Science - Mechanical Engineering
Mehran University of Engineering And Technology
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