Rida Amjid
Calgary,Canada
Summary
A friendly and motivated individual with a can-do attitude who wants to contribute excellent customer service skills and team leadership abilities to a fast paced environment with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
WestJet Airlines
08.2023 - Current
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in guiding new hires, sharing best practices for effective customer service delivery.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
Distribution Order Management Lead
SportChek
11.2018 - Current
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Improved inventory management through accurate tracking of product availability and timely order fulfillment.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Enhanced order processing efficiency by streamlining workflows and implementing best practices.
LabTechnician
Canadian Research Laboratories
06.2019 - 04.2020
- Taking in clients and providing the testing with immediate results
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Maintained documentation on tests performed in lab.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Retail Team Leader
FlameTz Kloset Boutique
05.2019 - 03.2020
- Oversaw budget planning and financial reporting, consistently meeting or exceeding set performance targets.
- Increased customer satisfaction by implementing personalized shopping experiences for valued clients.
- Managed daily operations, ensuring the smooth running of all in-store departments and maintaining high levels of customer service.
- Collaborated with visual merchandisers to create attractive window displays that effectively showcased seasonal products and promotions.
- Trained and mentored new employees, contributing to a positive work environment and increased staff retention rates.
Education
Bachelor of Science -
MacEwan University
Edmonton, AB03-2023
High School Diploma -
Westwood Community High School
Fort McMurray, AB05-2017
Skills
- Effective Communication Skills
- Time Management Skills
- Microsoft office suite proficiency
- Multitasking and organization
- Reliability and punctuality
- Staff training
Accomplishments
- AB Insurance License
- First Aid
- H2S Alive
- OSSA
Languages
English
Urdu
References
Rizwan, 4039097526, Store Manager, SportChek/Footlocker
Timeline
Customer Service Agent
WestJet Airlines
08.2023 - Current
LabTechnician
Canadian Research Laboratories
06.2019 - 04.2020
Retail Team Leader
FlameTz Kloset Boutique
05.2019 - 03.2020
Distribution Order Management Lead
SportChek
11.2018 - Current
Bachelor of Science -
MacEwan University
High School Diploma -
Westwood Community High School