Rico Cuecaco

• As an employee, I was tasked to attend all students who require help in finding and purchasing textbooks, supplies, and resources required for their academic studies
• Stocked store shelves and end-caps with merchandise.
• Engaged customers in pleasant conversation while completing cash register transactions.
• Restocking books, electronics, school merchandise and clothing.
• Kept clean, organized and well-stocked checkout areas.
• Addressed customer questions and complaints with professionalism.
• Trained new retail team members in customer service and company policies.
• Compiled activity reports and updated records with new transaction information.

• I was Initially hired as an article writer for the University of Antarctica
• As an article writer, my responsibility was to find and research on a variety topics (such as history and sciences) and create a blog discussing the information I collected on the topic of choice.
• Alongside my part-time work as an article writer, I was also assigned to help write books
• Managed creative process and daily workflow using productive planning, self-motivation and prioritization.
• Submitted completed work through content management systems according to established guidelines.
• Completed work to project specifications in accordance with editorial guidelines.

• As an Sales Associate for LA Fitness, my responsibility as was to inform and inspire clients to achieve their fitness goals, as well as properly signing them up to a membership most suitable to their needs
• Answer any questions via telephone if any client voices concerns or problems with their membership
• Maintain the general upkeep of the gym hourly throughout the day.
• Informed customers of promotions and special offers to increase sales.
• Delivered consistent service to develop customer base.
• Created great customer experiences with personalized sales support.
• Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand image.

• As an employee at Rogers, my responsibility as a sales associate was to inform and sell customers cellphone plans, complimented with a brand new cellular device
• Maintain and enforce the regulations and requirements to maintain cellphone services
• Also, maintain and match monthly quotas in different fields of sales.
• Resolved customer concerns using strong communication and conflict management skills.
• Demonstrated selling experience in fast-paced, service-oriented retail setting.
• Handled issues professionally to company standards.

• As an employee, I was required to help several customers with multiple questions and advice on the quality and use of the items sold in the store's inventory
• Received incoming merchandise, unloading truck with team and sorting items for storage or immediate restocking.
• Maintained the cleanliness of the store, in regards to the clothing, and the store floor.
• Improved store displays by assembling floor models and preparing signage.
• Supported accurate inventory control by carefully checking new shipments, counting products and following correct labeling procedures.

As Field Assistant Manager:

• I was required to manage sales associates, hire knew applicants, and control the environment/atmosphere of the office space
• Monitor sales numbers collected from sale associates
• Participated in regular meetings to discuss progress, challenges, and potential solutions for ongoing projects.

As a Sales Associate:

• I was required to build a network of clients and pursue their interest in purchasing products
• Attending to customers' needs and complaints
• Creating presentations for the customers in attempt to make a sale.

• I was required to take calls and book clients for landscaping services
• As well as attending to customers about cleanliness and cleaning several areas of the residence
• Kept lawns attractive and healthy with regular mowing and watering.
• Maintained good customer relations, tactfully resolving problems.