Ricky Wai Hung Lee
Montreal,QC
Summary
Dynamic professional with a proven track record at Via Rail, excelling in data analysis and customer engagement. Proficient in Microsoft Power BI and Excel, I fostered long-term client relationships while enhancing reporting capabilities. My strong organizational skills and adaptability led to improved sales conversion rates and streamlined data processes.
Overview
12
12
years of professional experience
Work History
Telephone Agent
Via Rail
04.2024 - Current
- Utilized comprehensive product knowledge to address caller inquiries accurately.
- Achieved success within a fast-paced environment by remaining organized and managing time efficiently while juggling multiple tasks at once.
- Established trust with customers through genuine interactions, fostering long-term relationships that benefited both parties.
- Enhanced company reputation with excellent telephone etiquette and professionalism.
Junior Business Analyst
Via Rail
04.2019 - 04.2024
- Created comprehensive documentation of analytical methodologies, ensuring consistency and reproducibility in future analyses.
- Developed and improved integrated reporting and analysis capabilities.
- Standardized data collection procedures across departments, ensuring consistent data quality and enabling seamless integration of new datasets.
- Conducted regular forecast reviews, identifying gaps between actuals and projections.
- Enhanced inventory efficiency with consistent monitoring and adjusting of the forecasting model.
Junior Officer Revenue Management
Via Rail
04.2015 - 04.2019
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
Trainer
Via Rail
04.2015 - 06.2015
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
Telephone Sales Agent
Via Rail
04.2013 - 04.2015
- Handled customer objections professionally, employing persuasive techniques to secure sales.
- Participated actively in ongoing training sessions, staying current on latest trends and developments within the industry.
- Collaborated with fellow team members, sharing best practices for enhanced performance results.
- Demonstrated versatility in adapting to different sales scenarios by employing a wide range of closing techniques, resulting in higher conversion rates.
Education
BBA - Management
HEC
Montreal, QC01-2018
Skills
Microsoft power BI
Microsoft Excel
Reservia Booking system
Genesis phone systems
Languages
English
Native or Bilingual
French
Native or Bilingual
Cantonese
Native or Bilingual
Timeline
Telephone Agent
Via Rail
04.2024 - Current
Junior Business Analyst
Via Rail
04.2019 - 04.2024
Junior Officer Revenue Management
Via Rail
04.2015 - 04.2019
Trainer
Via Rail
04.2015 - 06.2015
Telephone Sales Agent
Via Rail
04.2013 - 04.2015
BBA - Management
HEC
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