Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ricky Wai Hung Lee

Montreal,QC

Summary

Dynamic professional with a proven track record at Via Rail, excelling in data analysis and customer engagement. Proficient in Microsoft Power BI and Excel, I fostered long-term client relationships while enhancing reporting capabilities. My strong organizational skills and adaptability led to improved sales conversion rates and streamlined data processes.

Overview

12
12
years of professional experience

Work History

Telephone Agent

Via Rail
04.2024 - Current
  • Utilized comprehensive product knowledge to address caller inquiries accurately.
  • Achieved success within a fast-paced environment by remaining organized and managing time efficiently while juggling multiple tasks at once.
  • Established trust with customers through genuine interactions, fostering long-term relationships that benefited both parties.
  • Enhanced company reputation with excellent telephone etiquette and professionalism.

Junior Business Analyst

Via Rail
04.2019 - 04.2024
  • Created comprehensive documentation of analytical methodologies, ensuring consistency and reproducibility in future analyses.
  • Developed and improved integrated reporting and analysis capabilities.
  • Standardized data collection procedures across departments, ensuring consistent data quality and enabling seamless integration of new datasets.
  • Conducted regular forecast reviews, identifying gaps between actuals and projections.
  • Enhanced inventory efficiency with consistent monitoring and adjusting of the forecasting model.

Junior Officer Revenue Management

Via Rail
04.2015 - 04.2019
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.

Trainer

Via Rail
04.2015 - 06.2015
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Collaborated with subject matter experts to create accurate training content.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.

Telephone Sales Agent

Via Rail
04.2013 - 04.2015
  • Handled customer objections professionally, employing persuasive techniques to secure sales.
  • Participated actively in ongoing training sessions, staying current on latest trends and developments within the industry.
  • Collaborated with fellow team members, sharing best practices for enhanced performance results.
  • Demonstrated versatility in adapting to different sales scenarios by employing a wide range of closing techniques, resulting in higher conversion rates.

Education

BBA - Management

HEC
Montreal, QC
01-2018

Skills

    Microsoft power BI

    Microsoft Excel

    Reservia Booking system

    Genesis phone systems

Languages

English
Native or Bilingual
French
Native or Bilingual
Cantonese
Native or Bilingual

Timeline

Telephone Agent

Via Rail
04.2024 - Current

Junior Business Analyst

Via Rail
04.2019 - 04.2024

Junior Officer Revenue Management

Via Rail
04.2015 - 04.2019

Trainer

Via Rail
04.2015 - 06.2015

Telephone Sales Agent

Via Rail
04.2013 - 04.2015

BBA - Management

HEC

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Ricky Wai Hung Lee