Ricky Washington
Los Angeles
Summary
Dynamic professional with a proven track record in operations management and mental health support, notably at Intervention Safe Passage Chapter Two. Excelled in enhancing client self-sufficiency and improving service quality through data-driven evaluations. Skilled in fostering positive relationships and ensuring worksite safety, demonstrating exceptional multitasking and customer service abilities.
Overview
27
27
years of professional experience
Work History
Homeless Prevention Case Manager
Intervention Safe Passage Chapter Two
01.2018 - Current
- Educated clients on tenant rights and responsibilities, promoting positive landlord-tenant relationships and preventing eviction proceedings.
- Evaluated program effectiveness using data-driven methods helping improve overall quality of services provided.
- Facilitated workshops on life skills topics such as budgeting, job readiness, and stress management to enhance client self sufficiency.
- Navigated complex legal processes related to eviction prevention, advocating for client rights, and securing favorable outcomes.
Owner/Operator
Megadeals LLC Trucking Co.
01.2010 - 03.2018
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Contractor/Community Intervention Worker
City of Los Angeles Mayor's Community Intervention
04.2008 - 09.2010
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Site Manager Assistant
Walton Construction Services
05.2001 - 07.2008
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
Cook/Training Manager
Mo Betta Meat Burger
01.1998 - 04.2001
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Associate of Science - Automotive Engineering
Cuesta College
San Luis Obispo, CA06-2020
Associate of Science - Auto Body Technician
Cuesta College
San Luis Obispo, CA06-2020
Associate of Science - Advanced Engine Performance
Cuesta College
San Luis Obispo, CA06-2020
Skills
- Housing navigation
- Operations management
- Worksite safety
- Mental health support
Timeline
Homeless Prevention Case Manager
Intervention Safe Passage Chapter Two
01.2018 - Current
Owner/Operator
Megadeals LLC Trucking Co.
01.2010 - 03.2018
Contractor/Community Intervention Worker
City of Los Angeles Mayor's Community Intervention
04.2008 - 09.2010
Site Manager Assistant
Walton Construction Services
05.2001 - 07.2008
Cook/Training Manager
Mo Betta Meat Burger
01.1998 - 04.2001
Associate of Science - Automotive Engineering
Cuesta College
Associate of Science - Auto Body Technician
Cuesta College
Associate of Science - Advanced Engine Performance
Cuesta College
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